Ateeq Rahman

• Responded to customer inquiries and provided technical assistance over ServiceNow and in person.
• Configured hardware, devices, and software to set up work stations for employees.
• Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.

• Created and maintain users in relevant systems such as Active Directory and Mobile Iron, facilitating seamless user access and system integration.
• Maintained the SCCM infrastructure.
• Supported users with software, hardware and network issues.
• Answered customer support inquiries via specialized ticket tracking platforms.
• Facilitated seamless user onboarding and offboarding processes in a corporate office, ensuring smooth transitions.
• Provisioned and maintained workplace equipment, including laptops, IOS devices, printers and other peripherals, ensuring optimal performance and user satisfaction.
• Utilized SCCM to image laptops and PCs, ensuring standardized configurations and seamless deployment.
• Rd Hat Linux server maintenance.
• Utilized Active Directory for user management, including password resets and addition or removal of users from groups.
• Provided technical support for Office 365 applications such as, Teams, Outlook, Excel and Word.
• Enabled secure remote access for remote staff through supporting Microsoft Authenticator and Cisco AnyConnect VPN.

• Used ServiceNow ticketing systems to manage and process support actions and requests.
• Mac and IOS users support.
• Distributed and deployed software applications and updates to client computers across the network using SCCM.
• Supported users with software, hardware and network issues.
• Enroll and manage a variety of mobile devices and tablets on Intune.
• Configured and maintained hardware and software inventory policies to collect data about devices and installed software on SCCM.
• Created user accounts and managed access control.
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
• Performed software installations and OS upgrades to support layered software packages.

• Provided first and second level-support for upgrade from windows 7 to Windows 10
• Participate in device collection, configuration, and upgrade of client endpoint devices
• Deploy and Reimage existing devices using SCCM.
• Manage smartphones such as Iphones using Intune.
• Completed and troubleshoot Data Migration from old pc to new pc
• Provided resolution of end user's technical issues post migration
• Restored all data from user's backup

Responded to requests for technical assistance in person via phone and remotely.

• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
• Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions.
• Reviewed open problem tickets daily.
• Installed images using Ghost on new systems.
• Some Experience working on Virtual Infrastructure, vSphere Client and Vcenter.
• Knowledge in Remote Desktop Management.
• Linux OS configuration.
• Red hat Linux deployment.