ATEMNKENG NKEZE
Bowie,MD
Summary
Motivated and detail-oriented IT professional currently pursuing a Master’s degree in Information Security and Assurance. Skilled in troubleshooting, user support, problem documentation, and system operations. Strong communicator with a hands-on background at The Home Depot, supporting order systems, mobile devices, and in-store technology. Eager to contribute to a Product Support Technician role by providing remote and in-person assistance, software installation, and clear technical documentation to enhance end-user experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
The Home Depot
01.2024 - Current
- Supported associates by resolving scanner, handheld, and connectivity issues to ensure order flow and system access.
- Maintained and staged over 50 daily orders, coordinating software-based logistics systems to ensure on-time fulfillment.
- Provided in-person troubleshooting assistance and maintained clear documentation of recurring tech-related problems.
- Built rapport with team members and customers, actively listening and guiding them through issue resolution steps.
Customer and Store Associate
Trible’s Inc.
01.2023 - 12.2023
- Assisted with inventory and POS system functions; communicated effectively to resolve software or access issues.
- Managed high-volume transactions and supported staff with digital processes for SKUs and returns.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction to 100 percent by providing efficient and friendly service while handling transactions.
Sales Associate
Target
01.2019 - 01.2020
- Resolved product lookup and register issues while ensuring timely and accurate order processing by 95 percent
- Supported new employees in basic troubleshooting and use of in-store systems.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care. Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Master of Science - Information Security and Assurance
Strayer University
Anne Arundel, MD01.2026
Bachelor of Science - Accounting and Computer Science
Strayer University
Anne Arundel, MD12.2019
Skills
- Technical Support & Troubleshooting
- Ticketing Systems (ServiceNow, Jira)
- Call Documentation & Escalation
- Microsoft Office 365, Outlook, Teams
- Operating Systems: Windows, macOS
- Networking: IP, DNS, DHCP
- Software Installations & Updates
- Active Directory (User Management)
Certification
- CompTIA Security+
- AWS Certified Solutions Architect
- Google Cloud Platform (GCP) Fundamentals
Timeline
Order Fulfillment Associate
The Home Depot
01.2024 - Current
Customer and Store Associate
Trible’s Inc.
01.2023 - 12.2023
Sales Associate
Target
01.2019 - 01.2020
Master of Science - Information Security and Assurance
Strayer University
Bachelor of Science - Accounting and Computer Science
Strayer University
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