Summary
Overview
Work History
Education
Skills
Timeline
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Europe Simmons

Charlotte,NC

Summary

Graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5+ years of experience in customer-facing roles have led to strengthened skills in communication, customer service, and client management. Enthusiastic certified Information Technology Support Specialist willing to take on any task to help the organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

20
20
years of professional experience

Work History

Fulfillment Associate

Amazon, INC
Charlotte, NC
09.2018 - 08.2022
  • Manage accurate inventory of 500+ items daily through a robotic machine (UIS robotics), resulting in an efficient quality control process for team members
  • Utilize auditing software daily (Apollo) to document 100+ staff’s demonstration of safety guidelines, resulting in 100% adherence to safety production standards
  • Train 10+ associates daily and verify their compliance with standard operating procedures to ensure consistent delivery of services
  • Troubleshoot and resolve over 500 + problems that an associate encounters with inventory; including printing ASIN Troubleshoot and resolve over 500 + problems that an associate encounters with inventory; including printing ASIN labels, damage out products and adding expiration dates to food and health products
  • Resolve client issues in a timely manner
  • Use Excel and outlook including ticketing system to track problem solving issues efficiently and accurately labels, damage out products and add expiration dates to food and health products.

Secondary Substitute Educator and Teacher Assistant

Charlotte Mecklenburg Schools
Charlotte, NC
08.2002 - 09.2018
  • Utilizing classroom smart boards, I administered and articulated lectures through instruction, discussion, and demonstrations in one or more secondary content areas
  • Employing an use of Google docs and Google Classroom I developed four daily successful lesson plans in all classroom secondary content with staff to student ratio: 1:25.90 students daily in a secondary setting
  • Accoutered a comprehensive safety Student and staff code of conduct

United States Navy
  • Maintained client confidentiality at all times
  • Ensured any release of information requests were HIPAA compliant
  • Performed maintenance of all (1000+) medical records information both in paper files in the file room as well as on the electronic filing system.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Improved operations through consistent hard work and dedication
  • Participated in team-building activities to enhance working relationships
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Education

Bachelors of Liberal Arts -

Grand Canyon University
Phoenix, AZ
05.2010

Skills

  • Technical Support & Troubleshooting
  • Ticketing System
  • User Training & Support
  • Operating Systems Installation
  • Software Installation & Configuration
  • Customer Service
  • Microsoft 365
  • Outlook

Timeline

Fulfillment Associate

Amazon, INC
09.2018 - 08.2022

Secondary Substitute Educator and Teacher Assistant

Charlotte Mecklenburg Schools
08.2002 - 09.2018

United States Navy

Bachelors of Liberal Arts -

Grand Canyon University

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Europe Simmons