KyTeria Whitaker
Tallahassee
Summary
Detail-oriented and customer-focused professional with a strong background in customer service, technical troubleshooting, and team leadership. Adept at managing support inquiries, resolving issues efficiently, and ensuring customer satisfaction. Quick learner with excellent time management skills, dedicated to providing seamless support in fast-paced environments. Proven experience in leadership and emergency response readiness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Tallahassee, FL
08.2023 - Current
- Managed coordination of shipments, ensuring prompt processing and tracking.
- Led a team of 4-10 associates, resolving operational issues and perfecting workflow.
- Trained as a Ship Clerk within one month, independently overseeing coordination and issue resolution.
- Developed problem-solving ability, handling inventory discrepancies, and order fulfillment.
Shift Leader
Walgreens
Tallahassee, FL
03.2022 - 02.2023
- Supervised a team of 4-5 associates, ensuring smooth operations and high customer service standards.
- Provided real-time customer support, resolving inquiries and complaints to keep 90%+ customer satisfaction.
- Managed vendor communications with 3-4 partners daily, ensuring seamless operations.
- Trained new employees in company policies, cash handling, and customer engagement strategies.
Customer Service Manager/Cashier
Walmart
Tallahassee, FL
07.2019 - 02.2022
- Led a team of 20+ employees, overseeing scheduling, conflict resolution, and performance coaching.
- Handled customer escalations, providing solutions and supporting service excellence.
- Managed inventory, safe records, and operational reporting, ensuring accuracy and efficiency.
- Conducted staff meetings and training sessions to enhance team performance.
Education
Bachelor's degree - Philosophy
Florida State University
Emergency Medical Technician Training - undefined
RC Health Services
10.2025
Firefighter Training - undefined
Tallahassee State College Fire Academy
09.2025
Associate of Arts Degree - undefined
Tallahassee State College
12.2018
High School Diploma - undefined
Amos P. Godby High School
05.2018
Skills
- Technical Support & Troubleshooting
- Customer Service & Conflict Resolution
- Process Improvement & Documentation
- Time Management & Multitasking
- Team Collaboration & Leadership
Certification
- Emergency Medical Technician | Dec 2025
- Firefighter | Oct 2025
Timeline
Fulfillment Associate
Amazon
08.2023 - Current
Shift Leader
Walgreens
03.2022 - 02.2023
Customer Service Manager/Cashier
Walmart
07.2019 - 02.2022
Emergency Medical Technician Training - undefined
RC Health Services
Firefighter Training - undefined
Tallahassee State College Fire Academy
Associate of Arts Degree - undefined
Tallahassee State College
High School Diploma - undefined
Amos P. Godby High School
Bachelor's degree - Philosophy
Florida State University