CRISTIAN RODRIGUEZ
SAM'S CLUB
Fort Worth,TX
5
years of professional experience
Detail-oriented IT Support Professional with hands-on experience in technical troubleshooting, security systems, and customer support. Skilled in diagnosing issues, configuring equipment, and streamlining operations. Excels in problem-solving and effectively communicating solutions to users. Seeking roles in IT Support, Help Desk, or Technical Support.
Work History
Fulfillment Associate
4 Years 7 Months- Located, organized, and prepared merchandise for customer orders.
- Ensured accuracy and organization in fulfillment tasks, contributing to timely order processing.
- Executed fulfillment tasks efficiently to meet order deadlines and operational goals.
- Collaborated with coworkers to streamline daily business operations, enhancing team workflow.
- Followed workplace safety procedures and maintained an organized workspace.
IT / Technical Support & Management
3 Years 5 Months- Delivered remote and in-person technical support for security systems, cameras, and electronic equipment, enhancing client satisfaction and system reliability.
- Diagnosed and resolved equipment issues, restoring systems to optimal operation and minimizing downtime.
- Managed daily operations and coordinated employees to ensure tasks were completed efficiently and according to established procedures.
- Guided and supported team members in addressing technical issues and customer concerns, fostering a collaborative and efficient work environment.
- Communicated technical information clearly to customers, employees, and users with varying levels of technical knowledge.
- Helped maintain and verify the functionality of security equipment and electronic systems.
- Demonstrated leadership, accountability, organization, and effective decision-making in a fast-paced environment.
Tech Support
6 Months- Assisted customers with technical questions and troubleshooting involving mobile phones, laptops, televisions, and other consumer electronics.
- Guided customers in understanding device features, settings, and troubleshooting procedures for enhanced user experience.
- Helped customers understand device features, settings, and basic troubleshooting procedures.
- Installed software and configured devices according to customer needs.
- Diagnosed technical issues and recommended effective solutions to resolve customer concerns promptly.
- Delivered high-quality customer service while efficiently managing multiple requests to ensure customer satisfaction.
- Provided professional customer service while handling multiple customer requests.
- Maintained an organized work area and followed company procedures for handling customer equipment.
Floor Associate
6 Months- Assisted customers in locating products, enhancing their shopping experience through professional service.
- Stocked merchandise while organizing sales-floor areas for accessibility and streamlined shopping.
- Stocked merchandise and maintained organized and accessible sales-floor areas.
- Supported daily store operations by completing assigned tasks efficiently and accurately.
- Worked collaboratively with team members to meet operational needs.
- Responded to customer inquiries and directed them to appropriate departments, ensuring timely assistance.
Education
High School Diploma
Skills
Customer Service
Technical Support
Technical support
Troubleshooting
Inventory Management
Software Installation
Device configuration
Order Fulfillment
Product Handling
Issue Resolution
Employee Support & Training
Team Leadership
Employee training
Organization & Time Management
Problem Solving
Teamwork
Technical Communication
ADDITIONAL QUALIFICATIONS
- Leadership and team-management experience
- Strong technical troubleshooting abilities
- Comfortable working with computers, electronic devices, and technology
- Strong customer-service and communication skills
- Quick learner with the ability to adapt to new technology
- Comfortable working independently and in team environments
- Dependable and organized
- Willing to relocate
CAREER OBJECTIVE
To build a long-term career in information technology by applying my technical troubleshooting, customer-service, leadership, and operational experience in an IT Support, Help Desk, Desktop Support, Technical Support, or Technology Operations position.
Timeline
IT / Technical Support & Management
DFW SECURITY
03.2023 - 08.2026Read More
Tech Support
TARGET TECH
09.2022 - 03.2023Read More
Floor Associate
SAM'S CLUB
05.2022 - 11.2022Read More
Fulfillment Associate
SAM'S CLUB
01.2022 - CurrentRead More
RICHLAND HIGH SCHOOL
High School Diploma
Read More