Oscar Gomez
Charlotte,NC
Summary
A recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. Am also an Organized and motivated employee eager to apply time management, customer service, and problem-solving skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Fast learner who thrives in a teamwork environment.
Overview
6
6
years of professional experience
Work History
Customer Fulfillment Associate
Amazon
Charlotte, North Carolina
10.2019 - Current
- Ensured that all safety procedures were followed at all times.
- Consistently processes over 1,800 shipments daily with efficiency and accuracy, exceeding pack rate of 180 units per hour, maintaining the company's reputation for quality service.
- Swiftly escalating critical matters demanding immediate attention, thereby facilitating rapid and effective resolution, ultimately resulting in heightened customer satisfaction and enhanced loyalty.
- Troubleshoot hardware or software issues related to various devices to minimize disruptions.
- Communicated effectively with colleagues regarding progress on assigned tasks or projects.
- Participated in team meetings to discuss process improvements and new initiatives.
- Assisted with training new employees on proper order fulfillment techniques.
- Picked products from designated locations using various tools and transferred them to appropriate areas for further processing.
- Filled customer orders promptly and accurately while maintaining quality standards.
Receptionist
Planet Fitness
Charlotte, NC
12.2017 - 09.2018
- Updated and recorded customer or client information to maintain accounts.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering the establishment to determine the nature and purpose of the visit.
- Greeted customers, answered general questions, and directed them to appropriate locations.
- Identified the needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Professional Certificate - Google IT Support
Merit America
Washington, DC10-2023
High School Diploma -
Rocky River High School
Charlotte, NC01-2019
Skills
- Technical Support & Troubleshooting
- Ticketing System
- Operating Systems Installation
- Software Installation & Configuration
- Customer Service
- Windows & Linux Software Proficiency
- Friendly, Positive Attitude
- Networking
- System Administration
- Problem-Solving
- Adaptability
- Production Line Operations
- Team Building
- Conflict Resolution
- Task Prioritization
- Interpersonal Communication
- Analytical Thinking
Affiliations
- Played Baseball and Football in High school for 3 years.
Timeline
Customer Fulfillment Associate
Amazon
10.2019 - Current
Receptionist
Planet Fitness
12.2017 - 09.2018
Professional Certificate - Google IT Support
Merit America
High School Diploma -
Rocky River High School
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