Athena Baxter
Wichita Falls,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Manager
Saylor enterprises
Wichita Falls, Texas
09.2023 - Current
- Completed orders to keep the store stocked on products and goods.
- Managed cash handling and ensured timely register replenishment.
- Stayed up to date on current laws and regulations in connection with business.
- Developed expertise in plant structures and their health benefits.
- Guided customers in selecting wellness options tailored to their needs.
- Oversaw team operations while maintaining cart averages.
Customer Service Representative
Results Companies
Wichita Falls, Texas
09.2020 - 04.2022
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database system.
- Provided tech support for merchant care.
- Handled high-volume calls while ensuring quality service standards were met.
Cashier Team Lead
Delek US
Wichita Falls, Texas
12.2018 - 09.2020
- Assisted team during high-traffic shifts to ensure efficient operations.
- Trained new cashiers on customer service and register procedures as well as with money gram processes.
- Managed cash handling and balanced daily transactions accurately.
- Maintained a TABC license
Customer Service Representative Team Lead
Results Companies
Wichita Falls, Texas
02.2016 - 08.2017
- Led a team of customer service representatives in daily operations.
- Resolved escalated customer issues to ensure satisfaction and retention.
- Trained new staff on company policies and customer service techniques.
- Routed calls from multiple sites to correct personnel and assisted with complex cases.
- Maintained up-to-date knowledge about products and services offered by the company.
Education
Burkburnett High School
Burkburnett, TXSkills
- Has had experience managing a team for 2 years
- Task management
- Has worked with money and can keep a till
- Word and CRM operation
- Typing efficiency
- Is comfortable using multiple tabs and windows while accessing important information
- Work prioritization
- Maintains professional during stressful times
Accomplishments
- Received certificate for excellence in leadership from manager position.
- Received bonuses and pay raises for completed goals and tasks.
Affiliations
- Loves to garden cook and care for her family.
Timeline
Manager
Saylor enterprises
09.2023 - Current
Customer Service Representative
Results Companies
09.2020 - 04.2022
Cashier Team Lead
Delek US
12.2018 - 09.2020
Customer Service Representative Team Lead
Results Companies
02.2016 - 08.2017
Burkburnett High School