Athena Chittum
Hot Springs,United States
Summary
Accomplished Facilities Support Specialist with extensive experience at Staples Advantage, specializing in project management and customer relationship enhancement. Demonstrated proficiency in AS400 and Nexus to drive operational efficiency and resolve complex customer challenges. Recognized for achieving significant service goals through strategic team leadership and innovative inventory system development. Expertise in managing specialty accounts ensures a high level of client satisfaction and operational success.
Overview
17
17
years of professional experience
Work History
Facilities Support Specialist
Staples Advantage
03.2023 - Current
- Coordinated with vendors for product ordering and delivery services.
- Addressed and rectified customer service issues at facilities.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled specialty accounts efficiently.
Assistant Store Manager
Tractor Supply Company
03.2014 - 03.2023
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Resolved customer complaints promptly and addressed any issues that may arise during store hours.
Violations Specialist
Ez Pass Va
09.2007 - 03.2014
- Reviewed complaints from customers regarding potential violations.
- Utilized specialized software applications related to the job role.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
Education
Education
Available Upon RequestSkills
- Empathy and patience
- Adaptability
- Project Management
- Customer relationship management
- Escalation handling
- AS400, Nexus expertise
- Salesforce, Lams, and Case Management
- Proficient with Microsoft Office including Excel, Outlook, and Word
Timeline
Facilities Support Specialist
Staples Advantage
03.2023 - Current
Assistant Store Manager
Tractor Supply Company
03.2014 - 03.2023
Violations Specialist
Ez Pass Va
09.2007 - 03.2014
Education
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