Sobia Saeed
Atlanta,Georgia
Summary
Highly driven and motivated Information Technology student with 4-5 years of remote technical support and customer service experience, currently specializing in Data Analytics & Science. Adept at troubleshooting complex hardware and software issues remotely. Eager to leverage a solid foundation in IT and customer service to excel in a remote roles, drive impactful outcomes, and continuously advance skills
Overview
6
6
years of professional experience
Work History
Facilities Support Specialist
Insight Global
01.2024 - Current
- Proficient in diagnosing and resolving any HVAC and Lighting system issues remotely for facilities technicians in multiple Walmart and SAMS Club facilities nationwide.
- Utilized advanced troubleshooting techniques and remote monitoring tools such as Novar, OPUS Architect, Magnum, Emerson, etc., to provide comprehensive assistance to technicians during support calls.
- Maintained above 90% QA score on inbound and outbound calls, ensuring consistent quality of communication with technicians on call
IT Support Specialist
Volt/Tegria
06.2023 - 12.2023
- Utilized advanced IT ticketing systems to log, track, and prioritize support requests from healthcare professionals
- Achieved and maintained a quality adherence rate of over 90% in call etiquette contributing to improved customer satisfaction and effective communication standards.
- Demonstrated proficiency in managing a high volume of tickets efficiently
- Provided remote IT support to healthcare staff, effectively troubleshooting and resolving technical issues via phone and virtual communication channels.
Pharmacy Technician
CVS Pharmacy
01.2021 - 06.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity, and entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Resolved third-party billing, computer system and customer service issues.
Medical Scribe/Assistant
Hackensack University Medical Center
08.2019 - 08.2020
- Maintained detailed records of lab results, radiology reports, and consultation notes to facilitate seamless information transfer among healthcare providers.
- Determined which information should be included and excluded in reports
- Improved the accuracy of patient data by diligently updating their medical histories and demographic information.
- Ensured compliance with HIPAA regulations through strict adherence to confidentiality guidelines when handling sensitive patient information.
Admissions Assistant
Bergen C College
08.2018 - 08.2020
- Answered phones, called prospects and handled initial email contacts for applicants to campus program.
- Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
Education
Bachelor of Science - Information Technology: Data Science
Georgia Gwinnett College
Lawrenceville, GA05.2025
Associate of Science - Natural Sciences And Mathematics
Bergen C College
Paramus08.2019
Skills
- Proficient in Windows, macOS, and Linux operating systems
- Experienced with Microsoft 365, including Outlook, Teams, SharePoint
- Skilled in Python, Java, and JavaScript
- 80 WPM typing speed
- Advanced knowledge of EMS: Novar, OPUS, Danfoss and Emerson
- Ticketing Systems: ServiceNow, Service Channel
- Citrix and Citrix Workspace environments
- Active Directory and Azure
- Proficient in EPIC, EMR, and CRM Systems
- HIPAA Compliance
- Excels in fast-paced environments with strong technical support and remote assistance skills
- Adaptable and quick learner
Timeline
Facilities Support Specialist
Insight Global
01.2024 - Current
IT Support Specialist
Volt/Tegria
06.2023 - 12.2023
Pharmacy Technician
CVS Pharmacy
01.2021 - 06.2023
Medical Scribe/Assistant
Hackensack University Medical Center
08.2019 - 08.2020
Admissions Assistant
Bergen C College
08.2018 - 08.2020
Bachelor of Science - Information Technology: Data Science
Georgia Gwinnett College
Associate of Science - Natural Sciences And Mathematics
Bergen C College
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