Summary
Overview
Work History
Education
Skills
Timeline
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Athena Davenport

Phoenix,AZ

Summary

Professional and knowledgeable business administrator offering many years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

14
14
years of professional experience

Work History

Virtual Administrative Assistant

RV Horizons
04.2015 - 06.2017
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Performed research to collect and record industry data.
  • Designed marketing pieces to generate new sales
  • Created engaging brochures and flyers to use for promotional materials and distribution.
  • Composed daily posts for social media to generate sales

Director of Training & Development, Office Manager

Specialty Textile Services
03.2006 - 02.2012
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Developed departmental systems and procedures to better align workflow processes.
  • Created standard operating procedures for administrative processes.
  • Directed training programs and development paths for managers and supervisors.
  • Streamlined workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel. Resulting in a savings of over $10,000 in office supplies.

Customer Service Manager, Marketing Coordinator

CINTAS, Professional Uniform And Facility Services
04.2000 - 03.2006
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Took ownership of customer issues and followed problems through to resolution.
  • Executed comprehensive marketing plans and organized sales contest that consistently achieved targets for increased revenue.
  • Managed workflow between staff, coordinating documents and creative material distribution.

Education

High School Diploma -

Plattsmouth High School
Plattsmouth, NE

Skills

  • User Experience
  • Administrative Management
  • Training Materials and Documentation
  • Customer Relations
  • Special Event Planning
  • Marketing Promotions
  • Process Improvement

Timeline

Virtual Administrative Assistant

RV Horizons
04.2015 - 06.2017

Director of Training & Development, Office Manager

Specialty Textile Services
03.2006 - 02.2012

Customer Service Manager, Marketing Coordinator

CINTAS, Professional Uniform And Facility Services
04.2000 - 03.2006

High School Diploma -

Plattsmouth High School

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Athena Davenport