Athena Dowdell
Opelika,AL
Summary
Results-driven client service professional with a proven track record in enhancing operational workflows and team productivity. Skilled in training staff and educating clients, leading to improved compliance and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Client Service Professional
H&r Block
Valley, AL
01.2026 - Current
- Delivered exceptional client service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline tax preparation processes, enhancing overall productivity.
- Assisted in training new staff on software tools and best practices for client engagement.
- Led initiatives to enhance operational workflows, resulting in quicker turnaround times for services.
- Responded to customer questions via phone, email, and in-person.
- Maintained detailed records of client interactions, facilitating seamless communication between team members and clients.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Rockstar
Waffle House Restaurant
Opelika, AL
12.2014 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
Associate of Science - Developmental Psychology
Southern Union State Community College
Opelika05-2017
High School Diploma -
Opelika High School
Opelika05-2014
Skills
- Client relationships
- Client needs assessment
- Effective negotiation
- Compliance adherence
- Client retention strategies
- Client rapport
- Administrative tasks
- Brand representation
- Client onboarding
- Interpersonal and written communications
- Customer support
- Outbound calling
- Complaint handling
- Payment processing
- Meeting deadlines
- Teamwork and collaboration
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Problem-solving abilities
- Calm and professional under pressure
- Excellent communication
- Computer skills
- Phone etiquette
Certification
ServSafe Food Protection Manager Certified
Timeline
Client Service Professional
H&r Block
01.2026 - Current
Rockstar
Waffle House Restaurant
12.2014 - Current
Associate of Science - Developmental Psychology
Southern Union State Community College
High School Diploma -
Opelika High School