Athena Istas
Las Vegas,NV
Summary
I am a positive, helpful person who has gained enrichment through helping people in their day-to-day lives. Navigating life can be challenging so when inconveniences come up, I just want to make other's ride a little smoother. Being able to resolve conflict for others while taking care of the people I love in my own life gives me fulfillment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Library Aide
CCSD
02.2019 - 08.2022
- Assisted students with locating library materials and providing access to online resources
- Checked library materials in and out, updated borrower records and maintained the circulation desk
- Processed library materials, including books, periodicals, audiovisual materials, and other media
- Maintained library databases, including cataloging, reshelving, and inventory control
- Solely implemented a new organizational system to increase the librarian's productivity with other vital tasks.
Substitute Support Staff
CCSD
02.2019 - 08.2022
- Delivered classroom support for a variety of grades and subject areas in a school setting
- Assisted teachers with lesson plans and instruction, monitored student behavior, and maintained classroom order
- Developed and implemented appropriate activities and materials to engage and motivate students
- Mentored students with special needs to help them achieve their academic and social goals
- Ensured students understood objectives and instructions, provided one-on-one support, and monitored student progress
- Supervised students in hallways, cafeterias, playgrounds, and other locations
- Utilized appropriate discipline techniques for challenging behaviors to maintain a safe, orderly learning environment.
Front Desk Agent/Concierge
Caesars Entertainment
Las Vegas, NV
09.2023 - 02.2024
- Learned the LMS system
- Welcomed incoming guests to the front desk and engaged in friendly conversations while conducting the check-in process.
- Accurately input guest information into LMS, issued room keys, and shared information on policies and amenities.
- Answered phones, responded to inquiries, and took messages.
- Posted charges, updated accounts, and issued bills to departing guests.
- Offered personalized concierge services such as booking appointments or arranging transportation needs for guests
- Resolved customer complaints promptly and courteously.
- Verified the accuracy of room rates, reward packages, and other charges during the check-in process.
- Assisted with luggage handling for incoming guests when a bellman was unavailable
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Collaborated with colleagues to ensure smooth operations of the front desk area.
School Aide
CCSD
08.2022 - 06.2023
- Assisted with student record keeping, data entry, and other administrative duties
- Assisted in organizing and managing office supplies and inventory
- Responded to parent and student inquiries in a timely and professional manner
- Performed basic office management tasks such as filing, photocopying, and data entry
- Greeted parents, students, and visitors in a friendly and professional manner
- Built strong relationships within the CCSD community and the families I served
- Use of CCSD computer program Infinite Campus.
Fountain Worker
Tropicana Casino
Las Vegas, NV
02.2018 - 09.2018
- Greeted customers
- Processed and filled customers’ orders
- Anticipated and assisted with customer needs
- Handled cash, debit, and credit card transactions with the register
- Maintained proper inventory levels to ensure an appropriate order fulfillment
- Prepared food for sale
- Responsible for the stocking, cleaning, and reporting maintenance on inventory and
- machines
- Monitored supplies with accurate records and alerted managers when supplies needed to
- be ordered
- Followed health and safety guidelines to ensure a safe work environment
- Maintained a friendly and professional attitude while dealing with customers
Personal Assistant
Confidential Client
07.2017 - 01.2018
- Coordinated daily schedules, travel arrangements, and meetings
- Communicated client needs to both personal contacts as well as vendors
- Handled all of the client's personal and professional errands
- Recruited additional client employees
- Answered phone calls and managed client emails
- Anticipated and assisted with customer needs.
Assistant Office Manager
Tech Kiosk
03.2017 - 07.2017
- Implemented office procedures and policies to improve workflow and efficiency
- Scheduled appointments, ensuring proper preparation
- Ensured that office space was properly maintained and organized
- Created and maintained accurate and up-to-date records of employee attendance and performance
- Assisted in the orientation of new staff members
- Helped employees to file taxes
- Gained business through self-advertisement.
Dog Walker
03.2011 - 08.2013
- Developed trusting and loving business relationships with clients and dogs
- Maintained a professional schedule with time management skills.
Education
Associate of Applied Science - Biology
CSN
Las Vegas, NVSkills
- Handling customer and client needs in a positive, professional manner
- Register and front desk experience
- Inventory maintenance
- Followed health and safety guidelines to ensure a safe work environment
- Coordinate daily schedules, travel arrangements, and meetings
- Communicated client needs to both personal contacts as well as vendors
- Handled all of the client's personal and professional errands
- Recruited additional client employees
- Answered phone calls and managed client emails
- Implemented office procedures and policies to improve workflow and efficiency
- Ensured that office space was properly maintained and organized
- Created and maintained accurate and up-to-date records of employee attendance and performance
- Assisted in the orientation of new staff members
- Helped employees to file taxes
- Gained business through self-advertisement
Certification
- Notary Public, Secretary of State, 07/01/23
- Adult and Pediatric CPR/AED, First Aid, 08/01/22
- Paraprofessional, 11/01/18
Additional Information
Understands the importance of developing and maintaining personal relationships, Detail oriented with ability to create and uphold schedules, meetings, and events, Ability to manage teams while providing appropriate support, Self-motivated to improve career performance, Adept with Microsoft Office and Google Workspace, Takes criticism constructively and grows from experiences
Timeline
Front Desk Agent/Concierge
Caesars Entertainment
09.2023 - 02.2024
School Aide
CCSD
08.2022 - 06.2023
Library Aide
CCSD
02.2019 - 08.2022
Substitute Support Staff
CCSD
02.2019 - 08.2022
Fountain Worker
Tropicana Casino
02.2018 - 09.2018
Personal Assistant
Confidential Client
07.2017 - 01.2018
Assistant Office Manager
Tech Kiosk
03.2017 - 07.2017
Dog Walker
03.2011 - 08.2013
Associate of Applied Science - Biology
CSN