Athena Lawson
Smithville,Tn
Summary
Dynamic retail professional with experience at Dollar General and Walmart, excelling in strategic issue analysis and client satisfaction. Proven track record in enhancing inventory management and implementing effective loss prevention strategies. Skilled in training staff and fostering customer relationships to drive sales and improve shopping experiences.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar General
06.2025 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer satisfaction.
- Supported inventory management by organizing stock and conducting regular audits.
- Trained new staff on store policies, procedures, and customer service best practices.
- Implemented merchandising strategies to enhance product visibility and promote sales.
- Resolved up to 200 customer inquiries and complaints per day to maintain positive shopping experiences.
Asset Protection Associate
Walmart
05.2024 - 06.2025
- Monitored inventory levels to prevent theft and reduce losses.
- Conducted safety audits to ensure compliance with company policies.
- Collaborated with management to develop loss prevention strategies.
- Trained new associates on asset protection protocols and procedures.
- Analyzed incident reports to improve response measures and protocols.
- Wrote reports outlining activities and results.
Customer Service Representative
Walmart
01.2022 - 05.2024
- Assisted customers with inquiries, ensuring prompt and effective solutions.
- Resolved customer complaints through active listening and problem-solving techniques.
- Monitored sales trends to provide insights for merchandising strategies and promotions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Hemet High School
Hemet, CASkills
- Strategic issue analysis
- Client support
- Client satisfaction focus
- Customer relationship management
Timeline
Assistant Store Manager
Dollar General
06.2025 - Current
Asset Protection Associate
Walmart
05.2024 - 06.2025
Customer Service Representative
Walmart
01.2022 - 05.2024
High School Diploma -
Hemet High School