Athena Mc Daniel
PALMDALE,CA
Summary
Compassionate Home Support Service Provider skilled in clear communication and effective time management. Demonstrated success in enhancing client satisfaction through personalized support and diligent monitoring of client needs.
Overview
3
3
years of professional experience
Work History
In Home Support Service Provider
Los Angeles County IHSS
Palmdale, CA
01.2023 - Current
- Delivered personal care and assistance to clients, promoting independence in daily living activities.
- Cultivated trusting relationships with clients, fostering a supportive environment for their comfort and security.
- Monitored client well-being and reported changes to appropriate personnel.
- Coordinated transportation for clients to medical appointments and community events, ensuring timely access to essential services.
- Maintained accurate records of client services and care plans.
Customer Service Representative
Elevance Health
Woodland Hills, California
10.2022 - 12.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Educated customers on benefits and coverage options to enhance their understanding and decision-making.
- Developed strong relationships with customers by providing personalized assistance and support.
- Engaged customers to identify needs, resolve issues, and provide product information.
- Assisted members with inquiries regarding health plans and services.
- Resolved complaints by coordinating with internal departments promptly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Managed customer accounts using Elevance Health's CRM system efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Documented interactions to ensure compliance with company policies and improve service continuity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Spanish
Antelope Valley College
Lancaster, California, CASkills
- Clear communication
- Client support
- Analytical thinking
- Relationship building
- Data organization
- Efficient time management
References
References available upon request.
Timeline
In Home Support Service Provider
Los Angeles County IHSS
01.2023 - Current
Customer Service Representative
Elevance Health
10.2022 - 12.2025
Spanish
Antelope Valley College