Athena Phillip
Riverview,FL
Summary
Organized and motivated professional with strong time management and organizational skills. Proven ability to enhance guest experiences and improve operational efficiency in various environments. Committed to delivering high-quality service and achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Service and Engagement Team Leader
Target
Riverview, Florida
06.2025 - Current
- Lead front-end retail operations by supervising and motivating Guest Advocates to deliver exceptional customer service and enhance the overall guest experience.
- Drive team performance through goal setting, real-time coaching, and constructive feedback to improve operational efficiency, employee engagement, and service quality.
- Manage daily execution of checkout, guest services, Drive Up, and Order Pickup operations while ensuring compliance with company policies, safety standards, and cash-handling procedures.
- Foster a collaborative and inclusive team environment by recognizing achievements, addressing workplace challenges, and promoting accountability and teamwork.
- Serve as a primary point of contact for guests and team members, utilizing strong communication, problem-solving, and decision-making skills to resolve issues in a fast-paced retail setting.
Service Advocate
Target
Riverview, Florida
03.2024 - 06.2025
- Delivered exceptional customer service by greeting guests, answering questions, and assisting with product and service inquiries to create a positive shopping experience.
- Processed cash, credit, and return transactions accurately while adhering to company policies, loss prevention standards, and operational procedures.
- Resolved customer concerns professionally through active listening, effective communication, and problem-solving to ensure guest satisfaction and loyalty.
- Collaborated with team members and leadership to maintain a clean, organized, and safe retail environment while supporting daily store operations.
Crew Member
McDonald's
Manhattan, New York
10.2021 - 09.2022
- Prepared food items efficiently and consistently while adhering to quality, sanitation, and food safety standards in a fast-paced, high-volume environment.
- Delivered welcoming front counter experience by greeting customers, processing orders accurately, and maintaining clear communication with customers and management.
- Coordinated with team members and leadership to enhance daily operations and foster positive guest experiences.
- Supported the onboarding process by assisting with the training and development of new team members, helping them become familiar with company procedures and service expectations.
Education
High School Diploma -
New Design High
Manhattan, NY06-2024
Skills
- Team performance management
- Team development
- Leadership
- Customer service
- Effective communication
- Collaboration skills
- Attention to detail
Timeline
Service and Engagement Team Leader
Target
06.2025 - Current
Service Advocate
Target
03.2024 - 06.2025
Crew Member
McDonald's
10.2021 - 09.2022
High School Diploma -
New Design High