Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Athena Sanchez

Fort Worth,TX

Summary

Dynamic leader with a proven track record at Ryan Family YMCA, excelling in strategic thinking and fostering a culture of continuous improvement. Skilled in training and coaching, with a knack for enhancing customer satisfaction and operational efficiency. Expertise in visual management and maintaining a positive attitude, driving significant process enhancements and team collaboration.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Playhouse Lead

Ryan Family YMCA
12.2022 - Current
  • Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
  • Championed a culture of continuous improvement by fostering employee engagement and promoting best practices consistently.
  • Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
  • Developed and executed strategic plans for process improvement, driving operational excellence across the organization.
  • Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
  • Collaborated with other departments to optimize production workflows.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.

Barista

Dunkin' Donuts
03.2023 - 10.2023
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Front Desk

Altitude Trampoline Park
04.2022 - 11.2022
  • Processed payments accurately, balancing cash drawers at the end of each shift for financial accountability.
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Kept lobby area clean and inviting, creating a positive first impression for guests upon arrival.
  • Improved customer satisfaction by efficiently handling front desk tasks and promptly addressing guest concerns.
  • Enhanced guest experience by providing personalized service and maintaining a professional demeanor.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Supported team members during busy periods, demonstrating strong multitasking abilities for optimal productivity.
  • Handled assignments independently with good judgement and critical thinking skills.

Education

Southwest Christian School
Fort Worth Tx

Skills

  • Training and coaching
  • Strategic Thinking
  • Customer Focus
  • Visual Management
  • Positive Attitude
  • Attention to Detail
  • Teamwork and Communication
  • Computer Skills
  • Strong Work Ethic
  • Good Communication
  • Following Instructions
  • Teamwork and Coordination
  • Incident Reporting
  • Material Handling

Accomplishments

Got promoted to Lead at YMCA after a few months and constantly getting appreciation.

Certification

  • CPR/AED Certification
  • First Aid/CPR/AED Instructor Certification – Red Cross.
  • Registered Pharmacy Technician - State Boards of Pharmacy.

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Barista

Dunkin' Donuts
03.2023 - 10.2023

Playhouse Lead

Ryan Family YMCA
12.2022 - Current

Front Desk

Altitude Trampoline Park
04.2022 - 11.2022

Southwest Christian School

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Athena Sanchez