ATHENA TOVAR
Turlock
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Western Valley Insurance Associates, Inc.
02.2022 - Current
- Process and check policies, endorsements, endorsement requests, and audits for accuracy
- Respond to clients, insurance carriers, and supervisors' correspondence and requests in a timely, effective, and professional manner
- Maintain up-to-date knowledge on carrier products and guidelines
- Prepare proposals for client presentations
- Research and present answers to client questions about their policies and coverage
- Submit new and renewal clients for marketing and placement
OPU
Target
04.2021 - 11.2021
- Worked effectively in fast-paced environments.
- Stocked shelves
- Prepared pick up orders for guests
- Cashier
- Soft lines
Education
Associate of Science - Business Administration
Modesto Junior College
Modesto, CA12-2025
High School - undefined
James C. Enochs High School
Modesto, CA01.2020
Skills
- Excellent verbal and written communication skills
- Basic math skills and aptitude for learning new technology
- Positive attitude, good listening skills and empathy
- Highly-organized and strong time management skills
- Ability to multi-task in a fast-paced environment within tight deadlines
- Works with integrity and a high-level of confidentiality
Certification
- Property and Casualty Insurance License
- Life, Accident, and Health Insurance License
Timeline
Customer Service Agent
Western Valley Insurance Associates, Inc.
02.2022 - Current
OPU
Target
04.2021 - 11.2021
High School - undefined
James C. Enochs High School
- Property and Casualty Insurance License
- Life, Accident, and Health Insurance License
Associate of Science - Business Administration
Modesto Junior College
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