Athena Wang
Cary,NC
Summary
A cheerful personality with extensive experience as a VIP Hostess at China Rendez-Vous, I provided exceptional and personalized service to high-profile guests, including celebrities and elite clients. My role involved managing their specific needs, ensuring a luxurious experience at high-end events, and maintaining the utmost discretion and confidentiality. My proven ability to deliver bespoke service, anticipate guest preferences, and resolve any issues swiftly makes me well-equipped to excel as a VIP Hostess at Eleven Miami, ensuring an outstanding experience for your prestigious clientele.
Overview
7
7
years of professional experience
Work History
Sales in Luxury Fashion Retail
Chongqing Echo E-Commerce Co., Ltd
Chongqing, Chongqing
02.2016 - 10.2019
- Cultivated strong rapport with over 2500+ VIP clients in the luxury fashion retail industry, ensuring high- end service delivery and exceeding client expectations
- Increased in person and online sales by 300% through strategic upselling, enhancing revenue and delivering exceptional customer experiences.
- Consistently achieved sales goals on a monthly and yearly basis, driving significant revenue growth for the company.
VIP Hostess
China Rendez-Vous
Sanya, Hainan
03.2013 - 04.2015
- Delivered exceptional, personalized service to high-profile guests, including celebrities and elite clients, ensuring a luxurious and memorable experience at events.
- Managed and catered to the needs of VIP clients, providing attentive and bespoke service to maintain high satisfaction and foster long-term relationships.
- Coordinated and facilitated seamless event experiences for top-tier clients, overseeing every detail to ensure alignment with luxury standards and client expectations.
- Anticipated and addressed the specific needs and preferences of VIP guests, offering tailored solutions and recommendations to enhance their event experience.
- Efficiently resolved any issues or concerns raised by VIP guests, maintaining a high level of service and ensuring that any disruptions were swiftly addressed.
- Maintained strict confidentiality and discretion in handling sensitive information and interactions with high-profile guests, ensuring privacy and trust.
Education
Associate of Science - Astrophysics
Wake Technical Community College
Raleigh, NC12-2023
Associate of Arts - Economics And Philosophy
Wake Technical Community College
Raleigh, NC12-2022
Bachelor of Arts - Fashion Design
Chongqing Normal University
Chongqing, China06-2016
Skills
- Discretion and Confidentiality
- Effective Multitasking
- Greeting guests
- Guest Relations
- Reservation Management
- Strong interpersonal skills
- Event Planning
- Guest Engagement
- Upselling expertise
- High-end Customer service expertise
- Engaging personality
- Brand Awareness
- Positive Attitude
- Teamwork and Collaboration
Languages
Chinese (Mandarin)
Native/ Bilingual
Timeline
Sales in Luxury Fashion Retail
Chongqing Echo E-Commerce Co., Ltd
02.2016 - 10.2019
VIP Hostess
China Rendez-Vous
03.2013 - 04.2015
Associate of Science - Astrophysics
Wake Technical Community College
Associate of Arts - Economics And Philosophy
Wake Technical Community College
Bachelor of Arts - Fashion Design
Chongqing Normal University