Athena Wright
Sales Customer Service
LAS VEGAS,NV
Summary
Proven track record as an outstanding sales associate, able to drive revenue and exceed sales targets. Responsible and mature customer service advocate skilled at building rapport with clients and resolving issues efficiently. Utilizing decision-making abilities, extensive work experience, and expertise to enhance organizational productivity and deliver exceptional results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Virtual Jewelry Expert
Signet Jewelers
06.2020 - Current
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Skilled at working independently and collaboratively in a team environment.
- Managed content across multiple platforms for widest audience reach.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sales Associate
KAY JEWELERS OUTLET
11.2016 - 06.2020
- Consistently hit and exceeded sales goals by at least 15%
- Recipient of multiple positive reviews for dedication, team work, and outstanding customer service
- Ensured superior customer experience addressing concerns and resolving problems on the spot
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Customer Service Representative
LENS CRAFTERS
01.2018 - 01.2019
- Greets guest, answers phones, assisted with prescription orders, check in inventory
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Client Advocate
THE SHADE TREE
01.2017 - 08.2017
- Successfully collaborates and enforced all regulations and procedures within the guidelines of the overall resident plan
- Assisted clients with their daily needs while promoting to work toward healthier and safe environment
- Easily established rapport with clients of all ages and background
- Maintained an organized living space and consistent flow of supplies for clients
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Sales Associate
KAY JEWELERS
10.2009 - 01.2013
- Consistently hit and exceeded sales goals by at least 15%
- Recipient of multiple positive reviews for dedication, team work, and outstanding customer service
- Ensured superior customer experience addressing concerns and resolving problems on the spot
- Managed returns, exchanges and refunds in accordance with store policy.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Associate of Science - Respiratory Therapy
Carrington College
Las Vegas, NV06.2016
Associate of Science - Nursing Science
College Of Southern Nevada
Las Vegas01.2005
High School Diploma -
El Camino High School
South San Francisco, CA06.2002
Skills
- Award-winning sales experience
- Strong conflict resolution skills
- POS software expert
- Customer relations and retention
- Team player
- Excellent work ethic
- Problem-solving
- Time management
- Order processing
- Multi-tasking strength
- Upselling and cross selling
- Goal oriented
Awards
- C3 Brilliance Award, 4/2024, All around outstanding work
- Carrington College Excellence Award, 07/01/14, Outstanding Work
- Carrington College Excellence Award, 02/01/15, Outstanding Work
- American Lung Association, 03/01/14 - 08/01/16, Venue: Stratosphere Challenge: helped raised money for American Lung Force Walk.
Certification
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- DCA Certification
Languages
tagalog
Native or Bilingual
kapampangan
Native or Bilingual
Interests
In my spare time, my husband and I coach basketball and volleyball at the high school level, working with students across all grade levels This experience allows us to share our passion for sports and help young athletes develop their skills and teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Virtual Jewelry Expert
Signet Jewelers
06.2020 - Current
Customer Service Representative
LENS CRAFTERS
01.2018 - 01.2019
Client Advocate
THE SHADE TREE
01.2017 - 08.2017
Sales Associate
KAY JEWELERS OUTLET
11.2016 - 06.2020
Sales Associate
KAY JEWELERS
10.2009 - 01.2013
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
- DCA Certification
Associate of Science - Respiratory Therapy
Carrington College
Associate of Science - Nursing Science
College Of Southern Nevada
High School Diploma -
El Camino High School
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