Athena Zamora
Kailua
Summary
Escrow Officer with over 17 years of title, escrow and real estate experience to facilitate closing process from acceptance of purchase contract through issuance of title insurance policy. Familiar with standard concepts, practices and procedures within escrow and title industry. Completes property transactions while delivering high level of expertise and impressive customer service to clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Timeshare Escrow Officer
First American Title Insurance Co
12.2024 - Current
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Updated internal tracking systems regularly to maintain accurate records of active transactions for easy monitoring of progress updates by staff members.
- Provided exceptional support to colleagues during peak periods or absences due to illness or vacation time.
- Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
Escrow Officer
Old Republic Title
10.2015 - 12.2024
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices
- Managed a team of assistants and support staff daily to ensure the highest standard of customer care.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
Imaging Scheduler
Adventist Health System
05.2010 - 03.2015
- Coordinated insurance authorizations, streamlining the billing process and reducing payment delays for patients and providers
- Contributed to quality assurance efforts by verifying accuracy of patient information in the database system
Military Relocation Specialist
Forest City
01.2008 - 03.2009
- Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process
- Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients
Escrow Officer
Title Guaranty Escrow Services
04.2000 - 11.2007
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals
Skills
- Document Review
- Notary Public Certification
- Real Estate Closing Processes
- Escrow management
- Multi-tasking Capabilities
- Customer service-focused
- Multitasking Abilities
- Team building and management
- Written communication
- Interpersonal Relationship Skills
- Communication Skills
- Professional demeanor
Certification
Notary Public
3 Star Escrow Officer - 2021
Earned a "3 Star" designation with Old Republic Title and Escrow, by surpassing $750,000 in annual income.
Timeline
Timeshare Escrow Officer
First American Title Insurance Co
12.2024 - Current
Escrow Officer
Old Republic Title
10.2015 - 12.2024
Imaging Scheduler
Adventist Health System
05.2010 - 03.2015
Military Relocation Specialist
Forest City
01.2008 - 03.2009
Escrow Officer
Title Guaranty Escrow Services
04.2000 - 11.2007
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