Summary
Overview
Work History
Education
Skills
Timeline
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Athene Robben

Athene Robben

San Tan Valley,AZ

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Assembler

Daicel Safety Systems America
Mesa, AZ
08.2022 - Current
  • Conducted quality assurance inspections on finished components and identified issues on 8 manufacturing lines.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Verified part numbers and placed parts in appropriate shipping containers.
  • Maintained line materials with minimal supervision to meet or exceed daily projections.

Defensive Driving Instructor

Stop And Go Driving School
Mesa, AZ
10.2019 - 03.2020
  • Evaluated student performance and documented completion of required course.
  • Encouraged students to evaluate driving performance and current outcome.
  • Educated students on proper use of safety restraints by vehicle occupants to comply with AZ law.
  • Participated in trainings, meetings and seminars to expand knowledge and optimize instruction.
  • Helped students meet course goals by establishing clear objectives for lessons.
  • Optimized instruction based on student feedback and assessments of courses.
  • Exceeded mandated class evaluation standards through effective task prioritization and great work ethic

Customer Service Representative/Fraud Agent

Fair.com
Phoenix, AZ
10.2018 - 08.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls, texts or emails promptly to avoid wait times.
  • Responded to customer requests for services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Effective liaison between customers and internal departments
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly

Class Instructor

Right Turn Traffic School
Greater Phoenix , AZ
12.2017 - 12.2018
  • Established clear objectives for lessons and communicated objectives to students.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Managed classroom environment conducive for learning to meet diversity and interest of students.
  • Participated in professional development activities.
  • Maintained accurate and complete records for up to 30 students.
  • Implemented relevant technology and varied modes of delivery to support and differentiate instruction.

Driver/Lead Logistics Coordinator

Trinity Air Medical
Tempe, AZ
11.2015 - 05.2018
  • Coordinated transportation requests for transplant teams and organs accurately to achieve100% time sensitive delivery.
  • Communicated with transplant coordinators, pilots and drivers to facilitate seamless transition from hospital to hospital.
  • During 24-hour shift responsible for ascertaining ground and air transportation within critical time constraints.
  • Conveyed urgency and importance of consistent and detailed communications between all involved parties.
  • Planned and adjusted optimal routes based on traffic and weather conditions.

Claims/Contact Insurance Sales Agent

Progressive Insurance
Phoenix, AZ
10.2006 - 05.2014
  • Recommended type and amount of coverage based on analysis of customers' circumstances.
  • Handled inbound sales-related calls to individuals interested in purchasing insurance coverage.
  • Explained advantages, features and disadvantages of various coverages.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Finalized sales and explained payment methods and savings.
  • LIcensed to sell auto and home policies in 30 states using consultative selling techniques.
  • Consistently exceeded quarterly retention metrics.

Education

Associate of Arts - Liberal Arts And General Studies

Skyline College
San Bruno, CA

Skills

  • Efficient and Detail-Oriented
  • Active Listening
  • Complex Problem-Solving
  • Verbal and Written Communication
  • Diverse Audiences
  • Customer Service
  • Transportation and Logistics Coordination
  • Critical Thinking
  • Customer Retention
  • Punctual and Dependable
  • Service-Orientation

Timeline

Assembler

Daicel Safety Systems America
08.2022 - Current

Defensive Driving Instructor

Stop And Go Driving School
10.2019 - 03.2020

Customer Service Representative/Fraud Agent

Fair.com
10.2018 - 08.2019

Class Instructor

Right Turn Traffic School
12.2017 - 12.2018

Driver/Lead Logistics Coordinator

Trinity Air Medical
11.2015 - 05.2018

Claims/Contact Insurance Sales Agent

Progressive Insurance
10.2006 - 05.2014

Associate of Arts - Liberal Arts And General Studies

Skyline College

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Athene Robben