Athina DeBord-Thomas
Auburn,WA
Summary
Dynamic professional with strong customer service skills and expertise in schedule management. Proven ability to streamline operations, ensuring effective communication and enhanced productivity.
Detail-oriented professional with strong skills in customer service, organization, and communication. Proven ability to manage schedules and streamline office tasks, enhancing productivity and client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Online Secretary and Receptionist
Cool Hand Luke's Fireplace
11.2025 - Current
- Organized and maintained filing systems for efficient retrieval of documents.
- Scheduled appointments and managed calendars for staff, enhancing operational flow.
- Processed incoming correspondence, ensuring timely distribution to relevant departments.
- Assisted in preparing reports and presentations to support management decisions.
- Coordinated communication between departments to facilitate project updates and information sharing.
- Implemented procedures for streamlining office tasks, improving overall productivity.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Owner/Operator
Top Tier Treats
01.2020 - 10.2023
- Managed daily operations, ensuring high-quality product delivery and customer satisfaction.
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Oversaw inventory management, optimizing stock levels and reducing waste through efficient practices.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed income and expenses and adapted plans to improve profit levels.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Home Care Aide
Homewatch Caregivers of Tacoma
10.2018 - 11.2019
- Provided personalized care and support to clients, enhancing their quality of life.
- Assisted with daily living activities, ensuring client safety and comfort.
- Developed and implemented tailored care plans in collaboration with healthcare professionals.
- Monitored client progress and reported changes to families and healthcare teams.
- Fostered strong relationships with clients, promoting trust and emotional well-being.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Conducted routine health monitoring, including vital signs and symptom tracking, reporting any changes to healthcare professionals promptly.
- Utilized adaptive equipment as needed to assist patients in completing daily tasks safely and effectively.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Promoted mental stimulation by engaging patients in meaningful conversations and recreational activities tailored to their interests.
- Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
- Regularly participated in ongoing training sessions which contributed towards staying updated on relevant industry trends leading to improved performance.
- Responded promptly during emergency situations following established protocols that ultimately kept the clients safe from harm.
- Increased medication and medical terminology knowledge through research and continuing education.
- Followed nutritional plans to prepare optimal meals.
Private Nanny
Private Practice
09.2017 - 06.2018
- Developed individualized educational plans to foster cognitive and social development in children.
- Managed daily schedules, including meal preparation, transportation, and recreational activities.
- Implemented creative learning activities to stimulate curiosity and promote problem-solving skills.
- Established effective communication with parents regarding child progress and developmental milestones.
- Cultivated a nurturing environment that encouraged emotional well-being and positive behavior management strategies.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Team Member
Pizza Hut
02.2016 - 12.2016
- Prepared and assembled food orders accurately and efficiently.
- Operated kitchen equipment, ensuring compliance with safety standards.
- Trained new team members on procedures and best practices.
- Collaborated with team to maintain clean and organized work areas.
- Managed inventory levels, minimizing waste through efficient stock rotation.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Streamlined workflow processes, enhancing overall operational efficiency.
- Monitored food quality standards, maintaining consistency in product delivery.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Lakes High School
Lakewood, WA06-2016
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Complex Problem-solving
- Schedule management
- Calendar management
- Task prioritization
- Phone reception
- Critical thinking
- Fast learner
- Multitasking and time management
- Clear communication
- Customer relations and communications
- Meal preparation
- Client documentation
- Medication administration
- Patient transportation
- Relationship building
- Positive attitude
- Teamwork and collaboration
- Problem-solving
Certification
- HCA - Home Care Aide
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
Timeline
Online Secretary and Receptionist
Cool Hand Luke's Fireplace
11.2025 - Current
Owner/Operator
Top Tier Treats
01.2020 - 10.2023
Home Care Aide
Homewatch Caregivers of Tacoma
10.2018 - 11.2019
Private Nanny
Private Practice
09.2017 - 06.2018
Team Member
Pizza Hut
02.2016 - 12.2016
High School Diploma -
Lakes High School