Hi, I’m
Athina Mabouela
Lead attendant
Dallas,TX
Summary
With a proven track record at Americas Hospitality Group, I elevated guest satisfaction through exceptional communication and innovative event planning. My expertise in guest relations and teamwork, coupled with fluency in multiple languages, significantly enhanced collaboration and service quality, making every stay memorable without exceeding a 55-word limit.
Overview
3
years of professional experience
Work History
Americas Hospitality Group
Lead Concierge
01.2022 - Current
Job overview
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Created customized itineraries tailored to guests'' preferences, ensuring memorable experiences during their stay.
- Coordinated special requests such as surprise celebrations or unique accommodations for guests celebrating milestones or special occasions during their stay.
- Led efforts to streamline procedures, elevating guest satisfaction ratings.
Stratton Amenities
Attendant
01.2023 - 01.2024
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Education
American InterContinental UniversityHouston, TX
Bachelor Of Business Administration from Business Administration And Management
University of PretoriaPretoria
National Diploma from Business Communication
2014
Prestige School For English Pretoria
2013
Skills
- Exceptional communication
- Property management
- Guest relations
- Task delegation
- Fluent in multiple languages
- Event planning experience
- Customer Service Expertise
- Accurate record keeping
- Transportation coordination
- Teamwork and collaboration
- Effective Issue Resolution
- Goal setting
- Friendly, positive attitude
- Advanced knowledge of Microsoft office suite
- Microsoft planner
- Microsoft Excel mastery
Accomplishments
- Achieved Result through effectively helping with Task.
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Native language
Native or Bilingual
CEO of Port gentil cleaning llc
A supply cleaning service with a mix of professional and consistent level of quality in service delivered
Learning
Open for more opportunities and learn more
Timeline
Attendant
Stratton Amenities
01.2023 - 01.2024
Lead Concierge
Americas Hospitality Group
01.2022 - Current
American InterContinental University
Bachelor Of Business Administration from Business Administration And Management
University of Pretoria
National Diploma from Business Communication