Athira Panicker
Bangalore
Summary
Aim to be associate with a progressing organization that give me scope and update my knowledge and skills in accordance with the latest trends, to be part of dynamical team that is working for the growth of the organization and there by gaining satisfaction. Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Overview
9
9
years of professional experience
Work History
Senior Executive – Customer Service Import
Vanguard Logistics
11.2024 - Current
- Coordinated with logistics teams to schedule deliveries and pickups, optimising workflow and reducing wait times.
- Coordinated with the sales team to provide accurate quotes, ensuring accuracy and customer satisfaction.
Pricing Executive
Hub & Links Logistics (I) Pvt Ltd.
01.2023 - Current
- Analyze pricing data from industry standards, previous sales trends and competitors
- Identify marketing strategies to increase profits
- Maintain strong relationships with vendors (shipping lines, international agents, trucking companies, other logistics companies) to obtain updated pricing and freight info
- Coordinate and problem solve with carriers, forwarding companies, and other entities to ensure successful deliveries of customer cargo
Export/Import Executive
Asia Shipping Services
01.2019 - 01.2023
- Export/Import documentation, insurance, certificate of origin
- Coordinate with forwarder, Line agents and Custom ensuring faultless transportation of goods
- Tracing and tracking of Import consignments and clearing the goods
- Execution and Cancellation of Container Bonds
- D.O
- Arrangements etc
- Freight Booking/Negotiation with Lines/ Cargo Tracking/ THC / Detention Calculation VGM, Shipping Instruction, Pricing And Operation
Technical Executive
Bundle Technologies
01.2017 - 01.2018
- Help clients resolve technical issue at the back end
- Assess the effectiveness of existing process systems and give suggestions on possible improvements
Customer Support Executive
Flipkart and Philips
01.2016 - 01.2017
- Gather client prime grievance and obtain solution pertaining to the same
- Evaluation of work done at the backend to maintain order
- Maintain SLAs and TAT
- Meet quality standards set by the client
Education
Bachelor Of Engineering - Electronics &communication
T.John Institute of Technology
01.2016
PUC -
Krupanidhi college
01.2012
SSLC -
St Francis De Sales High School
01.2010
Skills
- Supply Chain Management
- Workflow Planning
- Customer Relations
- Active Learning
- Teamwork and Cooperation
- Microsoft Office (MS Word, Excel, PowerPoint)
- Matlab
Activities
- Participated in Technical workshops for Automation by Robo Zest
- Participated in paper presentation for Tech fest by ECE.
Disclaimer
I solemnly declare that all the information furnished above is true to the best of my knowledge and belief. Given an opportunity, I shall do the job.
Languages
English
Full Professional
Hindi
Professional Working
Kannada
Professional Working
Malayalam
Native or Bilingual
Timeline
Senior Executive – Customer Service Import
Vanguard Logistics
11.2024 - Current
Pricing Executive
Hub & Links Logistics (I) Pvt Ltd.
01.2023 - Current
Export/Import Executive
Asia Shipping Services
01.2019 - 01.2023
Technical Executive
Bundle Technologies
01.2017 - 01.2018
Customer Support Executive
Flipkart and Philips
01.2016 - 01.2017
PUC -
Krupanidhi college
SSLC -
St Francis De Sales High School
Bachelor Of Engineering - Electronics &communication
T.John Institute of Technology
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