Aaron Thomas
Hamilton,OH
Summary
Experienced Technical Support Specialist with an Associate’s degree in Information Technology and many years in customer service and technical roles. Proficient in multiple programming languages and Microsoft applications, with a strong understanding of WAN/LAN and networking concepts. Adept at troubleshooting software issues, conducting remote sessions, and utilizing ticketing systems to resolve customer inquiries efficiently. Excellent communicator skilled in building trust-based relationships and providing exceptional support. Highly adaptable and committed to continuous learning, eager to leverage my technical and interpersonal skills to enhance your company.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Interim Pastor, Evangelist, Director
Communities-Hamilton, OH
05.1998 - Current
- Served as Interim Pastor for various churches and Director of Breaking Addictions in Hamilton, OH. Demonstrated leadership in public speaking, training, recruiting, public relations, and community outreach.
Family Service Counselor
Fidelity Memorial Group-Cincinnati, OH
11.2023 - 10.2024
- Lead Generation & Networking:Dedicated 1-2 hours daily to prospecting and obtaining referrals from families.
Built and maintained community and civic relationships to expand client base.
Presented tailored solutions to families, ensuring clear understanding and engagement. - Customer Support & Relationship Building:Responded to client inquiries promptly and professionally via phone and email.
Utilized active listening and effective communication to understand and address unique family needs.
Provided ongoing support and follow-up to ensure client satisfaction and trust.
Educated families on the benefits of pre-planning, securing referrals and enhancing client retention. - Productivity & Documentation:Maintained and tracked activity levels using internal systems to ensure consistent productivity.
Documented all client interactions and issues accurately to facilitate seamless support and follow-up. - Assisted with advanced arrangements for individuals and couples.
- Supported families on day of interment to resolve any problems and answer questions.
Regional Sales Manager
StoneMor-Cincinnati, OH
03.2022 - 11.2023
- Team Leadership & Training:Built and led two sales teams from inception, developing comprehensive training materials to enhance performance and sales growth.
Monitored KPIs to ensure consistent individual and team sales targets were met, driving overall customer satisfaction.
- Customer Service & Relationship Building:Trained sales teams to handle customer interactions with intent and care, ensuring high levels of customer satisfaction.
Responded to client inquiries promptly and professionally, fostering strong relationships through active listening and effective communication.
Developed tailored solutions based on clients' unique needs, adding significant value and enhancing client trust.
- Process Improvement & Collaboration:Shared and implemented the company vision to "Ease the burden of end-of-life planning for every family we serve," ensuring alignment across teams.
Collaborated with internal departments to streamline processes, improving efficiency and customer support.
- Problem-Solving & Follow-Up:Managed appointment preparations and executed procedures with meticulous attention to detail.
Resolved customer issues and requests efficiently, building trust-based relationships that encouraged referrals and protected client interests.
Family Service Counselor
Service Corporation International (Rose Hill Burial Park and Funeral Home)-Hamilton, OH
01.2020 - 03.2022
- Customer Support & Communication:Responded to client inquiries promptly and professionally, ensuring respectful and sensitive interactions.
Utilized active listening and honest communication to understand and address each family's unique needs.
Developed and maintained trust-based relationships, enhancing customer satisfaction and loyalty. - Lead Generation & Relationship Building:Conducted daily prospecting (1-2 hours) to generate leads and obtain referrals from existing clients.
Networked and built community and civic relationships to expand the client base.
Presented services and solutions to families, effectively communicating the benefits of pre-planning. - Process Management & Documentation:Prepared for and conducted all appointments with attention to detail and professionalism.
Maintained and tracked activity levels using internal systems to ensure productivity and timely resolution of issues.
Documented and followed up on all customer problems and requests, ensuring comprehensive support. - Problem Solving & Continuous Improvement:Offered tailored solutions to provide value, addressing complex client needs with effective problem-solving skills.
Educated families on the benefits of pre-planning, securing referrals and expanding service reach.
Collaborated with internal teams to improve processes and enhance overall customer satisfaction. - Assisted with advanced arrangements for individuals and couples.
- Supported families on day of interment to resolve any problems and answer questions.
Sales
Ruralk King-Hamilton, OH
08.2018 - 01.2020
- Assisted customers with firearms purchases, ensuring compliance with FBI and ATF regulations.
- Managed layaway cancellations, extensions, and maintained accurate sales records.
- Trained new associates in sales processes and customer service.
- Handled opening/closing procedures and resolved customer inquiries efficiently.
Freelance Web Developer
Hamilton, OH
01.2018 - 01.2020
- Designed and developed websites, ensuring functionality and user-friendly interfaces.
- Troubleshot and resolved technical issues, enhancing website performance and security.
- Implemented custom CMS solutions using PHP and MVC frameworks to meet client needs.
- Secured websites against common vulnerabilities (e.g., XSS, CSRF, SQL Injection) to protect client data.
- Collaborated with clients to understand requirements and provide effective technical solutions.
Product Development Engineer
Wright Bro. Inc-Montgomery, OH
08.2017 - 06.2018
- Led troubleshooting and diagnostics efforts, resolving technical issues efficiently.
- Managed website development and cloud-based customer interfaces to ensure seamless product functionality.
- Designed and re-designed new products, providing technical support throughout the product lifecycle.
- Oversaw inventory management, including purchasing, and ensured accurate order fulfillment (pick, pack, and ship).
- Created product manuals and customer information documents, enhancing customer understanding and product usability.
Web Programmer
DESIGNING DIGITALLY INC-Franklin, OH
09.2015 - 05.2016
- Sr
- Web programmer responsible for maintaining sites and LMS interfaces using Drupal 7 and other management systems, including custom PHP, JavaScript and CSS.
Mortgage Loan Officer
Various Mortgage Co's and Banks
05.2001 - 09.2009
- As a Mortgage loan officer, I was responsible for maintaining sales pipeline and processing paperwork
- Strong customer service and sales skills were required
Small Parts Assembler
HYDROTECH INC-Springdale, OH
05.2006 - 05.2007
- Small parts Assembly, Hydraulics unit assembly, warehouse, soldering
Machine Installation
Salvagnini of America-Springdale, OH
01.2005 - 04.2006
- Machine assembly; Machine types include, flat metal automated machines: Automated punch press, panel benders, laser, RoboFormer, flat metal storage towers
- These installs must have precise measurements and calibrations
- Specialized skills include; knowledge of wiring schematics, blueprints, welding, basic plumbing and customer service.
Education
Associates in Information Technology -
Kaplan University
Davenport, IASkills
- Customer Service
- Communication Skills
- Computer Skills
- Troubleshooting
- Technical Support/Problem-Solving
- Remote Support
- Customer Relationship Management (CRM)
- Various Programming Languages
- Content Management Systems
- Web Design
- XML
- Sales
- Negotiation
- Loan Origination
- Adobe Applications
- Product Demos
- Soldering
- Welding
- Construction
Certification
Life Insurance
Personal Information
Title: Results-Driven Regional Sales Manager with Strong Leadership, Customer Service and Technical Skills
Additionalinformation
PHP, JavaScript, MySQL, HTML5, CSS, Internet of Things, Quickbooks, MS Office, Adobe Photoshop, Adobe Dreamweaver, NetBeans, Sublime Text, etc, Selling and up selling, warm and cold calling, Tech Support, Product design, Public Speaking, Iot, Electronics design, Programming, Soldering, Welding, etc
Additional Information
• Web Programming and various languages such as PHP, JavaScript, MySQL, HTML5, CSS
• IoT (Internet of Things). Arduino, Raspberry Pie, PyCom Boards and others.
• Quickbooks, MS Office, Adobe Applications, VS Code, Sublime Text. etc
• Adaptable in many areas. Always learning never willing to settle.
• Selling and up selling, warm and cold calling, Tech Support, Product design, Public Speaking, Iot, Electronics design, Programming, Soldering, Welding, etc
Timeline
Family Service Counselor
Fidelity Memorial Group-Cincinnati, OH
11.2023 - 10.2024
Regional Sales Manager
StoneMor-Cincinnati, OH
03.2022 - 11.2023
Family Service Counselor
Service Corporation International (Rose Hill Burial Park and Funeral Home)-Hamilton, OH
01.2020 - 03.2022
Sales
Ruralk King-Hamilton, OH
08.2018 - 01.2020
Freelance Web Developer
Hamilton, OH
01.2018 - 01.2020
Product Development Engineer
Wright Bro. Inc-Montgomery, OH
08.2017 - 06.2018
Web Programmer
DESIGNING DIGITALLY INC-Franklin, OH
09.2015 - 05.2016
Small Parts Assembler
HYDROTECH INC-Springdale, OH
05.2006 - 05.2007
Machine Installation
Salvagnini of America-Springdale, OH
01.2005 - 04.2006
Mortgage Loan Officer
Various Mortgage Co's and Banks
05.2001 - 09.2009
Interim Pastor, Evangelist, Director
Communities-Hamilton, OH
05.1998 - Current
Associates in Information Technology -
Kaplan University