Athziri Aguilar
Mojave,CA
Summary
Dynamic Shift Leader at Pizza Hut with a proven track record in team leadership and customer service management. Expert in cash handling and POS system operation, I effectively resolved customer issues, enhancing satisfaction. Committed to maintaining safety standards and training staff, I foster a positive work environment that drives success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Pizza Hut
Rosamond, CA
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Coordinated supply orders to maintain necessary stock levels.
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Assisted in achieving and maintaining required certifications, such as ServSafe, for all dietary department staff members.
Education
Abraham Lincoln
Rosamond, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Customer service management
- POS system operation
- Sales and upselling
- Issue resolution
Certification
Servsafe certified.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader
Pizza Hut
12.2023 - Current
Abraham Lincoln