Athziry Pina
San Antonio,TX
Summary
Forward-thinking former agency manager with extensive knowledge of property and casualty insurance. Known for success in sales industries and leading employees to complete tasks and reach goals. Dedicated to efficient conflict resolution and excellent customer service.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Agency Manager
Pronto Insurance
San Antonio, TX
05.2021 - 08.2021
- Managed performance of staff by proactively addressing deficiencies and training weaknesses.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
Insurance Sales Representative
Farmers Insurance Agency
San Antonio, TX
12.2020 - 04.2021
- Maintained detailed records of customer information and policy sales.
- Reviewed customer needs and financial means to determine appropriate policy offerings.
- Sold auto, home and other various insurance products to individuals using consultative selling techniques.
- Handled outbound and inbound sales-related calls to qualify individuals interested in purchasing insurance coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Insurance Sales Representative
Amax Insurance
San Antonio, TX
05.2020 - 12.2020
- Maintained detailed records of customer information and policy sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Collected premiums on or before effective date of coverage.
- Met with customers to provide information about available products and policies.
- Collaborated with team members to help expand marketing channels.
Sales Representative
Spectrum
San Antonio, TX
01.2018 - 03.2020
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Handled over 80 calls per day to address customer inquiries and achieve close of sale.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
Victory Learning Center
San Antonio05.2017
Skills
- Sales Promotion
- Understanding Customer Needs
- Issue and Complaint Resolution
- Staff Management
- Strategic planning
- Multitasking Abilities
Certification
- License: General Lines - Property and Casualty
Timeline
Agency Manager
Pronto Insurance
05.2021 - 08.2021
Insurance Sales Representative
Farmers Insurance Agency
12.2020 - 04.2021
Insurance Sales Representative
Amax Insurance
05.2020 - 12.2020
Sales Representative
Spectrum
01.2018 - 03.2020
High School Diploma -
Victory Learning Center