Atia Johnson
Tampa,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Supervisor
Final Choice Services
08.2013 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for 15 plus staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Verizon
01.2019 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information of average 40 plus customers daily.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Aramark
04.2017 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times by about 50%.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Hillsborough High School
Tampa, FL05.2007
Skills
- Call Management
- Data Entry
- Product Knowledge
- Consultative Sales
- Complaint Resolution
- Computer Proficiency
- Critical Thinking
- Active Listening
Timeline
Customer Service Representative
Verizon
01.2019 - 03.2022
Customer Service Representative
Aramark
04.2017 - 02.2021
Supervisor
Final Choice Services
08.2013 - Current
High School Diploma -
Hillsborough High School