Atif M. Qureshi

Key Deliverables

• Managed a large team of engineers from Helpdesk, Networking, Infrastructure, and Cybersecurity, while addressing Change and Incident management processes.
• Aligned resources in each department and defined roles and responsibilities with RACI models.
• Established cross-training within my team to promote associates within the IT environment, resulting in resolved retention issues and increased team morale.
• Secured a new recycling vendor to ensure all IT-related hardware is decommissioned through a HIPAA-licensed vendor.

Security

• Oversaw 200+ Elevance Health integration security tool deployment tasks and achieved 98% alignment in a short period.
• Coordinated successful internal and external audits with the Elevance Health security team.
• Initiated automated Splunk reports to be effective in operational response timelines.
• Strengthened our security posture by standardizing security policies and UTM profiles in all security appliances, gateways, and WAFs.
• Initiated QBRs with all critical vendors and stakeholders to address SLAs and strengthen partnerships on future critical hardware refreshes and upgrade projects.
• Addressed critical security vulnerabilities within the IT infrastructure within a year to improve infrastructure risk posture to the low 20s.
• Ensured the efficiency and effectiveness of all infrastructure by improving technical processes, increasing resources with new skilled engineers, and addressing internal communication methods.

Infrastructure

• Initiated a cloud storage retention program with Amazon and Elevance Health, which resulted in 60% cost savings.
• Deployed network monitoring tools to improve response time by 75% and reduce operational travel costs by 80% for remote sites within six months.
• Upgraded all 14 sales site offices with new technology, while reducing operational MTTR by 80% with proper documentation.
• Successfully coordinated the Disaster Recovery (DR) test for the first time in this environment.
• Reviewed and updated all 11 Process and Procedures documents while fixing the onboarding and offboarding processes.
• Standardized new guest Wi-Fi policy in all Sales and Pulse sites, with a certificate-based policy to strengthen our security control.
• Restored Helpdesk inventory to a more dynamic synchronization between different cloud-based monitoring tools.
• Upgraded Change Management tool to create dynamic reporting and an efficient workflow process.
• Initiated Mean Time to Resolve (MTTR) reports within the ticket management tool to improve customer excellence by 85% within 10 months.
• Initiated Root Cause Analysis (RCA) meetings to address post-change management issues, and provided detailed information to the customer while identifying permanent solutions with all stakeholders.
• This resulted in a 90% improvement in our change management maintenance within 6 months.
• Refined 31 Process and Procedure (P&P) documents to meet Elevance Health standards for the entire IT environment.

• Managed a team of managers in India, Asia Pacific, and Costa Rica, allowing for 24/7 support.
• Aligned resources in multiple regions to allow for Follow the Sun model support and implementation.
• Created an annual budget for network and security appliance upgrades.
• Managed two major data center migrations of Cisco, Juniper, Brocade, Citrix, and Checkpoint infrastructure.
• Assisted in streamlining monthly network metric reports and proposed multiple solutions to reduce operational noise by 80%.
• Reduced incident/service request tickets from 30% non-compliance to 99.8% compliance with audit standards.
• Participated in RCA (Root Cause Analysis) meetings to provide detailed information to the customer while identifying permanent solutions.
• Improved on-time project delivery, and view resources by role, project, and capacity in all regions.
• Lead in developing UT testing procedures while deploying new networking/IP monitoring tools.
• Re-designed the security vulnerability scanning tool in four regions to reduce monthly SLA payouts.
• Initiated training to increase technical skills while reducing alarms and noise by 70% within monitoring tools.
• Upgraded home-grown SS7 application/database to increase data integrity and customer support by 70%.
• Advise clients on network technology, and conceptualize technical solutions by reducing operational overhead.
• Set up scripts to update monitoring tools, SNMP drivers, to capture accurate configuration and logs from security, and reduce capacity by 75%.
• Lead a team to upgrade EOL/EOS infrastructure firewall appliances in multiple regions.
• Quarterly standardized and fulfilled security vulnerabilities on infrastructure firewalls.
• Security vendor evaluation and setting up a lab for proof of concept.
• Participated in internal and external annual quarterly security audits.
• Reducing operational expenses by 35% to 50% while maintaining excellent partnership relationships with multiple vendors.

• Migrated and deployed multiple LTE customers from across the globe.
• Migrated customers from the legacy network to the new Next Generation Network.
• Created multiple technical processes and procedures documentation.
• Engineered and implemented architectural designs of new data centers in Asia and Europe.
• Architected and implemented network solutions for new Dell chassis solutions and new monitoring tools.
• Deployed products as Active/Active and Active/Passive VIPs, including GSLB configuration for internal and external traffic.
• Updated and Migrations IP Management.
• I took to IPAM Solutions.
• Deployed stacked switches up to six high to manage the IP scheme and ease of deployment.
• Set up QA standards for multiple different networking tools, which included SNMP RO/RW policies.
• Set up QA standards for business management tools.
• Set up scripts to automate pre/post configuration comparison tools for validation purposes.
• Set up scripts to deploy a large number of switch interfaces.
• Consolidated multiple diagrams of each site in an automated Visio diagram.

• Designed, implemented, and supported customers' network infrastructure.
• Primary Engineer on customer networks like SDP (School District of Philadelphia), WellPoint, Rheem, HFC (Highlights for Children), ACS (Affiliated Computer Services), JetBlue Airlines, California Prison, Emerson, and Xchanging, FHS/Magellan.
• Upgraded Cisco devices for security, and maintained IOS/Roman standardization.
• Administered and maintained multiple sniffer networks.
• Implemented security rules using ACL (standard, extended, and named).
• Helped negotiate Cisco hardware, software, and circuit contracts for customers.
• Interfaced with different telco carriers to troubleshoot OC-3, DS3, DS1, and ISDN connectivity issues.
• Migrated and redistributed the customer network to a scalability protocol.
• Configured and troubleshot mainframe protocols like SNASw, DLUS, and DLSW.
• Created and maintained network documentation and Visio maps for customer networks.
• Group leader in establishing guidelines and standards for ISO audits.
• Assisted in managerial projects and job aids for ISO.
• Developed and maintained several web applications with structured databases.
• Used network monitoring tools extensively to track network performance.
• Maintained group IP addressing (IPAM solution) mapping in the QIP IP Management v6 application by Lucent Technologies.

• Remotely supported as a consultant for a company that resided in Washington, D.C.
• Developed and designed software applications based on customer requirements, using a variety of development tools and backend databases (ASP, Java, Cold Fusion, MS SQL, Oracle, and Access).

• Balance service with costs to ensure profitability.
• Promote guest satisfaction to ensure steady repeat business.
• Trained and managed over 200 staff members to ensure maximum levels of performance.
• Daily, consistent sanitation, food quality, and presentation inspection.
• Maintained inventory levels in all departments, with attention to budget guidelines.
• Audited new training materials and documented better procedures to increase efficiency while maintaining a balanced atmosphere within the staff.