Atilola Ojetola
Staten Island,NY
Summary
A seasoned and professional EMR Consultant focused on Epic, Meditech and Cerner Millennium systems attaining many years of experience in supporting different modules of Epic, Cerner and Meditech Implementation during Go-live. My Background has given me an edge and made me a successful consultant. Competent Technology Specialist with proficiency in development, administration and technical support. Results-oriented while providing technical support, designing security tools, and creating infrastructure.
Overview
7
7
years of professional experience
Work History
HEALTHCARE IT CONSULTANT
Barnes-Jews Hospital
St. Louis, MO
01.2018 - Current
- Clindoc inpatient support
- Helped nurses with documenting patient vital, allergies, history, chief complaint, adding and modifying patient medications, telephone calls encounters, managing in-basket, navigating through result review, chart review, order review etc
- Assisted clinicians to setup and utilize smart tools- smart set, smart phrase, smart text
- Prioritizes reviews and responds to user requests and participate in user meetings
- Educated and assisted physicians on how to document encounters, manage In-basket, orders, preference list during go-live.
Team Lead TDR
Northwell Health Hospital
New York, NY
02.2024 - 07.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Resolve escalated tech support complaints or queries promptly and efficiently.
- Configured, maintained, and monitored computer systems for optimal performance.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Deployed software packages across the enterprise via automated deployment tools.
Epic Go-live Help Support
RWJ University Hospital
Lakewood, NJ
08.2023 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to Epic during go-live
- Assisted ATE'S requests and Escalated ticket to appropriate channel to improve satisfaction.during go-live
TDR
Optimum HealthCare
Oklahoma City, OK
03.2022 - 07.2023
- Monitored system performance to ensure optimal operations and identified potential issues.
- Identifies any issues or glitches that need to be resolved before the actual performance.
- Ensures that all safety protocols are in place, reducing the risk of accidents or system downtime during the go-live.
- Installed, tested and evaluated new systems, applications and patches.
- Troubleshot application errors and provided technical support to end-users.
- Developed scripts to automate routine tasks.
Willis-Knighton Health System
, LA
- Meditech Activation Elbow Support
- Assisted clinicians on the Web Acute Tips and Tricks in Meditech Expense at the Oncology department
- Provide Elbow support to the End user by doing a Basic Chart Walkthrough in Meditech Expense
- Support the physicians directly helping them setting up Smart-phrases and text, medication order and reconciliation, also answering other questions
- Provided elbow support for various physicians and nurses on how to work on their patients care tab.
Tampa Family Health Center
, FL
- Epic Willow Ambulatory Support
- Provided support to end users at the outpatient pharmacy about their work queues and making sure there's a smooth workflow
- Assisted end users on printing their prep labels and helping to make sure the nurse has the necessary information to administer the medications, such as barcodes
- Assisted end users in making sure they are versed in their in basket and dispensing their cart fills
- Showed the end user a step by step process on how to reprint labels and associating to the right printer.
Robert Wood Johnson Barnabas Hospital
, NJ
- Epic Willow ATE Support
- Provided Support to end users in the pharmacy department on how to dispense medications and manage them in real time
- Helped in handling interruptions and troubleshooting problems (creating tickets) and escalating it to the right department
- Helped an end user on understanding labels and preparing medications in the MAR
- Assisted in entering charges from charge sheet, credit charges that were entered incorrectly and return orders
- Assisted end users to make sure their dispense queue is most up to date and all dispense medications.
VCU Medical Center
Richmond, VA
- Epic Inpatient Elbow Support
- Provided support to end users and super users at the VCUHS center and other issues they had such as helping them install/logging into the Epic application
- Support the physicians directly helping them setting up Smart-phrases and text, medication order and reconciliation, also answering other questions
- Floor support assisting the MA's and Nurses with their workflows without the use of paper chart, scanning of lab results and EKGs
- Assisted End users to create a ticket with the use of ServiceNow and delegating it to the right department that will resolve it
- Helped end users that are using Telemediq, SailPoint and AD (Active Directory) for the first time and to gain access to their login credentials.
Rush University Medical Center
Chicago, IL
- Epic Cadence/Prelude Elbow Support
- Provided support for the front desk on how to schedule & register a new patient
- Assisted end users on how to schedule and register a Dependent Patients
- Helped front desk on how to schedule a Patient for a recurring appointment
- Trained Nurses on how to view provider schedules register and schedule patient
- Provide training on how to schedule and register a new adult patient
- Front desk staff on how to manage & configure Patient reports.
Boston Children's Hospital
, MA
- Cerner PathNet Lab Support
- Assisted Lab Technicians and Phlebotomists with specimen collection and result entry
- Showed End-Users how to customize their App Bar
- Trained End-Users on how to easily track, transfer and monitor specimen collection
- Educated Nurses and Phlebotomists on the proper usage of the hand held Bridge device
- Supported Activation 'go-live' Clinician lab support, Physician/Depart Process and Medication Reconciliation.
Westchester Medical Center
- Epic ADT Inpatient Elbow Support
- Provide Elbow support to the End user from the environment and Transportation department
- Assisted in scheduling housekeepers to designated floors for room cleaning, tidy
- Elbow support to making sure patients who are discharged are ready to be moved from their room
- Worked directly with floor and shift managers making sure all floors rooms are available for next patient to be moved into by assigning Housekeepers, using their page
- Making sure the transportation department managers properly document their transported patients.
St. Joseph's Hospital
, NJ
- Cerner PowerChart Support
- Provided support to clinicians on discharges, order entry and management
- Supported clinicians in ordering procedures, viewing work list, starting and completing exams, managing exam results and follow ups
- Contacted the command center for helpdesk phone triage calls, reset end user passwords, and supported RNs with documentations
- Created and maintained computerized record management systems to record and process data and generate reports.
Hackensack Uni Medical Center
, NJ
- Epic Ambulatory Elbow Support
- Assist physicians with Implementation support, Dress Rehearsal and personalization for Go-Live
- Provided floor support for front desk staffs, Nurses and ATE support to the Physicians
- Support the physicians directly helping them setting up Smart-phrases and text, medication order and reconciliation, also answering other questions
- Floor support assisting the MA's and Nurses with their workflows without the use of paper chart, scanning of lab results and EKGs.
Well star Douglas Hospital
, GA
- Epic ASAP/CPOE activation support
- Assisted Physicians navigate the Admit Discharge Transfer function in Disposition navigator
- Provided support to Physician in personalizing & creating Preference list, Smart phrase & macros
- Supported Nurse through ED narrator and ED notes documentation
- Provided training for front desk staffs on registering patient through the ED manager & Track board.
Matthews Medical center (Novant Health)
, NC
- Epic Ambulatory/inpatient activation support
- Provided elbow support for various physicians and nurses in several departments
- Provided in-basket help, Meds ordering assistants to physician and end users
- Provided super user with comprehensive help to further their assistants with the end user on the use of Order Entry system.
St Francis Hospital (Franciscan Health System)
, CT
- Epic ADT, ASAP and Cadence application support
- Provided elbow support(Triage) for various physicians and nurses in ER departments
- Provided training for front desk staffs on how to register and schedule patient
- Provide end user training on Admitting, Discharging and Transferring patients
- Understand laterality and its impact on positioning
- Educated and assisted the physicians on how to document encounters, manage their Inbasket, orders, preference list and efficient use of their Smart sets.
University of Michigan Health System
, MI
- Epic Care Ambulatory/Inpatient
- Assisted clinicians on Hyperspace
- Assisted floor super users on issue resolution
- Provided elbow support to physicians and nurses on the floor
- Proactively troubleshoot workflow issues and report any technical issue and other issues to command center
- Assisted the clinicians to set up and utilize smart tools - smart text, smart phrase
- Educated and assisted the physicians on how to document encounters, manage their Inbasket, orders, preference list and efficient use of their Smart sets.
Winthrop University Hospital
, NY
- Cerner Soarian Financial
- Provided Soarian EMR implementation support for Inpatient care clinicians and ED Physicians
- Ensured resolution of end user's issues through follow-ups
- Helped in Admissions Discharge support
- Assisted end users on chart documentation and order entry
- Provided support with the new workflows and adjustments necessary for optimal use.
Education
A.SC -
Queens Borough Community College
Skills
- Software Development
- Web development
- Equipment Configuration
- TDR
- Application Development
- Mobile Application Development
- IT service management
- EMR/EHR Consultant
- customer service
- HIPAA Compliance
- Training delivery
- Systems Analysis
- User Support
- Critical thinking abilities
- User Acceptance Testing
- Data migration planning
- End-User Training
- Issue resolution abilities
Skillsets
- Epic Asap
- Cadence/ Prelude
- ADT
- Registration/ scheduling
- Epic Ambulatory
- Remote Helpdesk
- ServiceNow (Remote Go Live)
- Cerner Soarian
- Orders CPOE
- CLIN Doc
- Microsoft word
- Excel
- Powerpoint
- Op-time/Anesthesia
- Cerner Pathnet
- Acute Powerchat
References
Available upon request
Timeline
Team Lead TDR
Northwell Health Hospital
02.2024 - 07.2024
Epic Go-live Help Support
RWJ University Hospital
08.2023 - 10.2023
TDR
Optimum HealthCare
03.2022 - 07.2023
HEALTHCARE IT CONSULTANT
Barnes-Jews Hospital
01.2018 - Current
Willis-Knighton Health System
Tampa Family Health Center
Robert Wood Johnson Barnabas Hospital
VCU Medical Center
Rush University Medical Center
Boston Children's Hospital
Westchester Medical Center
St. Joseph's Hospital
Hackensack Uni Medical Center
Well star Douglas Hospital
Matthews Medical center (Novant Health)
St Francis Hospital (Franciscan Health System)
University of Michigan Health System
Winthrop University Hospital
A.SC -
Queens Borough Community College