Jennifer Santiago
Danbury,CT
Summary
Experienced and enthusiastic Healthcare Specialist with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
8
8
years of professional experience
Work History
Healthcare IT Consultant
Self Employed / Contractor
04.2018 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Provided high proficiency in training end users at several facilities and practices within healthcare management, hospital departments, and urgent care clinics.
- Analyze and present health information data for research and quality improvement purposes.
- Monitored progress of implemented changes to ensure they met desired outcomes.
- Trained 8+ Epic modules, enhancing facility workflow and patient service efficiency. (Grand Central, Cadence, Prelude, Radiant, Ambulatory, ASAP, MyChart, Optime, ClinDoc, and Revenue cycle and billing.)
- Ensured strict compliance with healthcare regulations and standards, safeguarding patient privacy.
Marketing Coordinator
Nord Anglia International School Of NY
09.2019 - 06.2020
- Created engaging content for social media campaigns and marketing platforms showcasing company values and community involvement efforts to strengthen brand reputation.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Developed visually engaging marketing materials to support product launches and promotions.
Certified Teacher Assistant
Nord Anglia International School Of NY
09.2019 - 06.2020
- Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
- Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
Patient Access Representative
St. Michaels Hospital
09.2016 - 08.2018
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
Bachelor of Science - Media Communications
Kean University
Union, NJ05.2016
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Project Implementation
- Analysis & Evaluation
- Data Analytics
- Performance Tracking & Assessments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Marketing Coordinator
Nord Anglia International School Of NY
09.2019 - 06.2020
Certified Teacher Assistant
Nord Anglia International School Of NY
09.2019 - 06.2020
Healthcare IT Consultant
Self Employed / Contractor
04.2018 - Current
Patient Access Representative
St. Michaels Hospital
09.2016 - 08.2018
Bachelor of Science - Media Communications
Kean University
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