Atinderpal Kaur
Summary
Motivated IT Security professional with a strong desire to excel in a high-quality corporate environment. Solid educational background, technical expertise, and exceptional communication skills to effectively support the team and organization in achieving their goals. Thrives in fast-paced environments and committed to contributing knowledge and skills to enhance overall security measures.
Overview
9
9
years of professional experience
Work History
IT RMM Specialist
Maverick Gardner Information Technologies & Solutions Inc.
07.2022 - 06.2024
- Monitor and manage Datto RMM framework to ensure smooth day-to-day operations
- Leverage Datto RMM with thoughtful automation, policy based alerting, and proactive management
- Ensure all hardware and software is up-to-date and running efficiently
- Maintain network/communication infrastructure across the business and client infrastructure
- Resolve logged helpdesk tickets within Autotask PSA in a timely manner
- Responsible for performing all M365 tasks including add/remove users, add/remove licenses, Sharepoint access, etc
- Implement email filtering and regularly monitor email traffic to prevent security incidents.
Jr. System Administrator (Co-op)
Maverick Gardner Information Technologies & Solutions Inc.
01.2022 - 04.2022
- (Re-)Imaging, Configuration, and Deployment of end-user systems
- Create and manage user accounts and access rights to various systems
- Maintain accurate documentation of system configurations, procedures, and troubleshooting steps
- Test/ troubleshoot IT equipment including computers, laptops, printers, etc
- Develop Python scripts to automate daily tasks.
IT Support Technician (Co-op)
Seneca College
04.2021 - 09.2021
- Provide technical assistance to customers on inbound telephone tech support calls and emails
- Establish remote access to perform troubleshooting when needed
- Assist customers through a step-by-step process for troubleshooting hardware and software issues
- Use customer service skills and problem-solving skills for troubleshooting problems.
Sales Associate
The Children's Place
07.2018 - 11.2020
- Successfully assist customers with product selections and purchases
- Provide customer service support via telephone by answering customers' and associates' inquiries
- Perform daily tasks including stocking, creating merchandise displays, pricing, inventory control, and processing transactions.
Data Erasure Technician
OEM Corporation
06.2015 - 01.2018
- Design and regularly maintain a LAN setup to perform the daily data erasure task
- Erased data from PCs, Laptops, Servers, and other IT equipment using Blancco Software
- Participated in special projects, external audits, and evaluations
- Maintain inventory logs and records of storage equipment (hard drives)
- Document help desk processes and procedures in an IT manual to bring new team members up to speed quickly
- Demonstrate leadership skills by providing continuous training to junior technicians and assigning daily work to others
- Provide technical support to external clients by answering inquiries via telephone and email.
Software Programmer
E-Zn Inc
06.2015 - 09.2015
- Designed a data acquisition and control program for several input/output devices and sensor readouts
- Designed a User Interface that provides an Operator with dynamic control of various devices and input/output parameter
- Provided support documentation for software design and testing process
Education
Bachelor's of Technology - Informatics and Security - Information Technology
Seneca College
Toronto, ON08.2022
Computer Engineering Technology Diploma - Information Technology
Seneca College
Toronto, ON04.2015
Skills
- Security Practices: Risk Analysis, Intrusion Detection, Incident Response, Security Auditing, Access Control
- Security Tools: Wireshark, Nessus, Snort, Metasploit, Kali Linux
- Operating Systems & Software: Linux, Windows, macOS, VMware, Azure
- Programming & Scripting: Python (Intermediate), PowerShell (Intermediate), Bash (Basic), SQL (Basic)
- Communication Skills: Active Listening, Conflict resolution, Collaboration, Empathy
- Customer Relations
Timeline
IT RMM Specialist
Maverick Gardner Information Technologies & Solutions Inc.
07.2022 - 06.2024
Jr. System Administrator (Co-op)
Maverick Gardner Information Technologies & Solutions Inc.
01.2022 - 04.2022
IT Support Technician (Co-op)
Seneca College
04.2021 - 09.2021
Sales Associate
The Children's Place
07.2018 - 11.2020
Data Erasure Technician
OEM Corporation
06.2015 - 01.2018
Software Programmer
E-Zn Inc
06.2015 - 09.2015
Bachelor's of Technology - Informatics and Security - Information Technology
Seneca College
Computer Engineering Technology Diploma - Information Technology
Seneca College
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