Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic

Atishneel Chand

Ontario,CA

Summary

Focused and dependable, bilingual professional with over 10 years of experience in customer service and airport operations at Ontario International Airport. Proven ability to prioritize and coordinate tasks in high-pressure environments, utilizing critical thinking and excellent time management skills. Successfully managed escalated customer support issues, ensuring resolution and satisfaction. Consistently achieves personal, team, and business objectives through effective situation control and decision-making.

Overview

4
4
years of professional experience

Work History

Community Service Specialist

City Of Pomona
Pomona, California
06.2025 - Current
  • Delivered exceptional customer service to the public, addressing inquiries and providing program information.
  • Planned and led diverse group activities, including sports, arts and crafts, and special events.
  • Chaperoned youth participants during day excursions, ensuring safety and engagement.
  • Ensured a safe environment for all program participants throughout activities.
  • Performed additional related duties as assigned to enhance overall program success.

Customer Service Representative

United Airlines
Ontario, California
09.2021 - 12.2024
  • Verified passenger documentation to ensure compliance with laws and regulations.
  • Executed check-in procedures for domestic and international flights.
  • Collaborated with departments to enhance overall customer experience.
  • Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
  • Ensured compliance with aviation regulations and procedures concerning air carrier operations.

Education

Some College (No Degree) - Business Administration

Chaffey College
Rancho Cucamonga, CA

Skills

  • Bilingual proficiency in Hindi
  • CPR certification
  • Customer experience
  • Communication skills
  • Employee training
  • Problem solving
  • Critical thinking
  • New hire onboarding
  • Aviation regulations
  • Microsoft Office (email, word, processing, spreadsheets, etc)

Reference

  • Kareli Caballos

Customer Experience Coordinator - Ontario International Airport 

Mobil: 909-732-3218

Email: Kcaballos@flyontario.com

  • Samson Matavao

Lead / Station Training Coordinator - Ontario International Airport

Mobile: 909-440-7773

Email: Samson.matavao@unitedgroundexpress.com 

  • Florycell Valenzuela

Community Services Department - City of Pomona

Mobile: 909-643-4999

Email: Florycell.valenzuela@pomonaca.gov

Timeline

Community Service Specialist

City Of Pomona
06.2025 - Current

Customer Service Representative

United Airlines
09.2021 - 12.2024

Some College (No Degree) - Business Administration

Chaffey College

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