Jose Hernandez
Ontario,CA
Summary
Compassionate professional in community and social services, highly productive and efficient in task completion. Possess specialized skills in crisis intervention, program development, and stakeholder engagement. Excel at communication, empathy, and problem-solving to drive positive outcomes and support community well-being.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Community Service Specialist
Parks and Recreation
Chino, USA
07.2023 - Current
- Overseeing the daily coordination of an after-school program at a school site.
- Leading and maintaining professional communications with stakeholders (parents, staff, and school administration).
- Working in different areas within the parks and recreation space, such as sports, special events, and contract classes.
- Addressed questions and concerns from general public, resolving problems promptly to promote community satisfaction.
- Facilitated partnerships with local organizations to enhance community service initiatives.
Recreation Leader I
Parks and Recreation
Pico Rivera, USA
06.2021 - 04.2023
- Plan, organize, and conduct recreational program goals.
- Supervise recreation program participants while guiding them in leisure and social activities.
- Build and maintain positive working relationships with co-workers, other city employees, and the public using principles of good customer service.
- Facilitate and manage bi-weekly fitness orientations in both English and Spanish for senior patrons.
- Organized recreational activities for diverse community groups.
- Managed participant registrations and maintained accurate records.
Recreation Leader III
Parks and Recreation
Pico Rivera, USA
06.2021 - 08.2021
- Led a supervised team during planned special events and day-to-day operations, and also delegated tasks as needed.
- Train and supervise the new Recreation Leader I hires in routine facility management and customer service skills.
- Supervised participants during events to ensure safety and engagement.
Cashier
Vallarta Supermarkets
Downey, USA
10.2020 - 02.2021
- Assisted sales floor staff with stocking shelves, keeping front lanes tidy, and assisting guests when needed.
- Operated a checkout lane and associated retail equipment, including a scale, barcode scanner, belt, and cash register.
- Ability to effectively manage time and prioritize tasks.
- Provided excellent customer service to enhance shopping experience.
Education
Bachelor of Science Degree - Political Science, Public Policy Minor
Vanguard University
Costa Mesa, CA05.2023
Skills
- Program coordination
- Community engagement
- Stakeholder communication
- Customer service
- Event planning
- Record management
- Recreational programming
- Time management
- Bilingual communication
- Team player
- Self-starter
Certification
CPR & First Aid Certification
Awards
- Seal of Biliteracy, 06/19
- Phi Alpha Theta (History Honors Society), 03/22
- Pi Sigma Alpha (Political Science Honors Society), 03/22
- Magna Cum Laude, 05/23
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Community Service Specialist
Parks and Recreation
07.2023 - Current
Recreation Leader I
Parks and Recreation
06.2021 - 04.2023
Recreation Leader III
Parks and Recreation
06.2021 - 08.2021
Cashier
Vallarta Supermarkets
10.2020 - 02.2021
Bachelor of Science Degree - Political Science, Public Policy Minor
Vanguard University