Mitzy Carvajal
Rialto,CA
Summary
Detail-oriented administrative professional with experience coordinating community programs, supporting instructors, and managing program documentation. Skilled in communication, organization, and maintaining compliance with program requirements. Proven ability to coordinate multiple priorities, support program logistics, and ensure successful class implementation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Service Specialist
City of Rancho Cucamonga, CA
Rancho Cucamonga, CA
03.2022 - Current
- Coordinate contract classes by serving as the primary point of contact for instructors throughout the program process.
- Review, process, and track instructor agreements, class proposals, and required documentation to ensure compliance with departmental policies.
- Maintain accurate program records and input class information into registration systems such as ActiveNet.
- Communicate with instructors regarding program approvals, scheduling, deadlines, and program requirements.
- Assist with the planning and implementation of seasonal class sessions by organizing schedules, facilities, and program logistics.
- Collaborate with marketing staff to support promotion of classes and distribution of program materials.
- Monitor instructor compliance requirements including liability insurance and signed agreements.
- Provide administrative support including drafting professional correspondence, maintaining records, and tracking deadlines.
- Support recruitment and onboarding of new instructors by coordinating application reviews and scheduling interviews.
- Respond to instructor and public inquiries regarding classes, registration, and program policies.
Recreation Leader
City of Rancho Cucamonga, CA
Rancho Cucamonga, CA
10.2016 - 03.2022
- Provided front desk customer service by assisting community members with program registration, account creation, and general recreation inquiries.
- Processed class registrations, program enrollments, and facility reservations using the ActiveNet registration system.
- Handled payments, issued receipts, and balanced daily cash transactions while maintaining accurate financial records.
- Assisted participants with navigating recreation programs, schedules, and city services to ensure a positive customer experience.
- Maintained organized records and participant documentation in accordance with department procedures.
- Supported recreation staff and program coordinators with administrative tasks and program logistics.
- Answered high-volume phone calls and emails, providing accurate information regarding classes, events, and facility availability.
- Helped prepare program materials, schedules, and registration documents for seasonal recreation sessions.
- Assisted with resolving participant questions or concerns in a professional and timely manner.
- Maintained a welcoming and organized front desk environment for visitors, instructors, and program participants.
- Contributed to efficient recreation program operations by supporting registration services, maintaining accurate records, and providing excellent customer service to community members.
Education
AA - Liberal Arts And Communications
San Bernardino Valley College
05-2016
Bachelors - Communications
California State University Fullerton
01-2022
Skills
- Program Coordination
- Administrative support
- Document and contract oversight
- Scheduling & Program Logistics
- Strong verbal and written communication
- Effective time management
- Experienced in Microsoft Office applications
- Customer service expertise
- Team player
- Data Entry & Record Keeping
- Phone & Email Communication
- Problem Resolution & Conflict Management
- Strong organizational skills
- Detail-oriented approach
Certification
CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Service Specialist
City of Rancho Cucamonga, CA
03.2022 - Current
Recreation Leader
City of Rancho Cucamonga, CA
10.2016 - 03.2022
AA - Liberal Arts And Communications
San Bernardino Valley College
Bachelors - Communications
California State University Fullerton