Jasmine Stovall

• Facilitated client access to community resources and support services, enhancing individual well-being.
• Coordinated outreach programs that engaged community members in therapeutic activities, fostering community connections.
• Delivered information about mental health services and wellness initiatives, promoting awareness and access.

• Manage high-volume client support requests while maintaining accurate and confidential documentation.

• Build strong relationships with clients through empathetic communication and solution-focused service.

• Coordinated travel arrangements and itineraries for executives and staff to ensure seamless logistics.
• Managed office communications and scheduled team events and meetings to enhance collaboration.
• Maintained confidential files and records to uphold compliance with company policies.

• Maintained audit-ready records and ensured compliance with internal procedures and service standards.

• Collaborated with leadership and cross-functional teams to improve workflow efficiency and client satisfaction.

• Supported operational improvements that enhanced customer experience and reduced service delays.

• Analyzed complex subrogation claims for policyholder recoveries.
• Coordinated with legal teams on litigation and settlement negotiations.
• Reviewed and assessed insurance policies for coverage determinations.
• Communicated with third-party vendors for claim resolution support.
• Trained junior staff on subrogation procedures and best practices.
• Negotiated settlements with responsible parties to maximize subrogation recoveries.
• Collaborated with attorneys and insurance companies to develop effective solutions for complex subrogation matters.