Atlantis Hayes- Beason
Hoover,AL
Summary
Customer service oriented professional who ensures outstanding work ethic. With experience in legal studies, a medical degree and passion to help people. I come to find the phone industry another successful niche. Work history includes valuable customer service and administrative experience. Well-organized, manages time and prioritizes duties in multi-task environments.
Overview
13
13
years of professional experience
Work History
Police Dispatcher
City Of Birmingham Police Department
09.2024 - Current
- Streamlined incident management with accurate data entry and timely updates to the Computer Aided Dispatch system.
- Enhanced emergency response times by efficiently prioritizing and dispatching police units to incidents.
- Continuously updated knowledge of local geography, landmarks, and street systems to provide precise directions to responding officers.
- Delivered exceptional customer service to citizens in need of assistance, demonstrating empathy and understanding while gathering vital information for responding officers.
- Reduced errors in call processing through rigorous attention to detail when entering information into the CAD system.
Mobile Expert
T-Mobile
08.2019 - 08.2024
- Displaying effective work habits in a fun yet busy environment
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Effectively communicate with customers, coworkers, and management
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
Retail Assistant Manager
Sprint
05.2018 - 06.2019
- Interview and train sales associates
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Ultimately, make sure the store operates effectively, and provide outstanding customer service
Optician
EyeMart Optical Outlet
01.2017 - 01.2018
- Performed clerical duties such as answering phones, scheduling appointments, filing papers, update insurance and billing information
- Process insurance claims
- Performed initial prescreening test for the doctor
- Assist patients with frame and lens selection based upon prescriptions written by ophthalmologists or optometrists
- Assisted patients with contact lens insertion and removal, dispensed frames, and verified prescriptions
- Prepared work orders for optical laboratory
Cashier/CSM
Walmart
01.2014 - 01.2015
- Acted as direct point of contact for customers
- Processed transactions and provided prompt, courteous customer service
- Worked as part of a team and interacted with diverse customers and staff members
Paralegal Studies - Administrative Assistance
Witherspoon Law Firm
01.2012 - 01.2013
- Supported company objectives by handling numerous administrative assistant duties, including: answering phones, typing and filing key documentation, completing data entry and providing superior customer service
- Gained and utilized advanced legal knowledge to effectively assist personnel complete daily functions more effectively
- Attended court proceedings and observed trial hearings, representing the organization well throughout all interactions with the public
Education
Associate of Science - Health Sciences - Medical Admin
UMA
Tampa, FL12-2016
Political Science and English
Mississippi Valley State University
Itta Bena, MS06-2014
High School -
Tupelo High School
Tupelo, MS05-2013
Skills
- Leadership
- Public safety awareness
- Data entry
- Incident prioritization
- Information gathering
- Adaptability
- Time Management
- Problem Solving
- Creativity
- Organization
Timeline
Police Dispatcher
City Of Birmingham Police Department
09.2024 - Current
Mobile Expert
T-Mobile
08.2019 - 08.2024
Retail Assistant Manager
Sprint
05.2018 - 06.2019
Optician
EyeMart Optical Outlet
01.2017 - 01.2018
Cashier/CSM
Walmart
01.2014 - 01.2015
Paralegal Studies - Administrative Assistance
Witherspoon Law Firm
01.2012 - 01.2013
Associate of Science - Health Sciences - Medical Admin
UMA
Political Science and English
Mississippi Valley State University
High School -
Tupelo High School
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