Atlantis Jordan
Carenet
Darlington,SC
13
years of professional experience
Provided dedicated customer support across call center and retail environments for 5+ years, resolving customer concerns with empathy, accuracy, and efficiency while maintaining HIPAA and company policy compliance.
Work History
Care Coordinator
3 Years 4 Months- Handle a high volume of inbound calls, using multiple computer systems to resolve member inquiries.
- Provide empathetic support by identifying concerns and explaining Medicare and Medicaid benefits.
- Ensure HIPAA compliance and maintain confidentiality of sensitive member information.
- Route calls to appropriate representatives and assist with issue resolution.
Member Service Representative
1 Year- Supported Medicare members by answering benefit questions and resolving claims concerns in a fast-paced call center.
- Utilized reasoning and problem-solving skills to deliver accurate, timely information.
- Maintained compliance with HIPAA privacy policies while managing confidential member data.
- Recognized for professionalism and ability to de-escalate complex situations.
Customer Service Advocate
7 Months- Managed 50+ daily calls, emails, and faxes regarding unemployment benefits and appeals.
- Conducted research to ensure claims were processed according to quality standards.
- Delivered clear, empathetic communication to assist callers with complex benefit issues.
Cashier
3 Years 6 Months- Processed transactions accurately and provided friendly customer service in a high-traffic retail environment.
- Assisted customers with payments, store credit accounts, and product inquiries.
- Supported clerical tasks including pricing, phone support, and paperwork.
Key Holder
3 Years 1 Month- Supervised store operations, opening/closing, and handling escalated customer concerns.
- Trained team members on customer service best practices.
- Ensured cash handling accuracy and compliance with company policies.
Education
High School Diploma
Skills
Customer Service & Advocacy
Claims Processing
Verbal & Written Communication
Conflict Resolution & De-escalation
Time Management & Prioritization
Microsoft Office Suite (Excel
Teams
Word
Outlook)
HIPAA Compliance & Confidentiality
Call Center Operations
Timeline
Care Coordinator
Carenet
06.2023 - CurrentRead More
Member Service Representative
Broadpath
10.2021 - 10.2022Read More
Customer Service Advocate
Kelly Services
02.2021 - 09.2021Read More
Cashier
Lowe’s Home Improvement
10.2017 - 04.2021Read More
Key Holder
Dollar General
05.2013 - 06.2016Read More
Darlington High School
High School Diploma
Read More