Atreasurlyn Crawford
Florissant,MO
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
Spectrum
St Louis, MO
08.2022 - Current
- Handle 80+calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling service
- Received an average of 85% customer satisfaction rating to date, 15% higher than the company average
- Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations
Customer Service Representative
Express Scripts
St Louis, MO
02.2020 - 08.2022
- Managing accounts
- Ensuring customer satisfaction
- Answering incoming calls
- Providing product and service information
- Resoling technical issues
- Fielding inquiries
Front Desk Customer Service Representative
Marriott
Brentwood, MO
01.2018 - 02.2019
- Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.
- Provided accurate information regarding availability of rooms for guests.
- Processed guest payments utilizing point of sale systems accurately and efficiently.
- Ensured all customer service standards were met while maintaining a positive attitude at all times.
- Handled cash transactions accurately according to established procedures and regulations.
- Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
- Performed daily audits of front desk activities including cash drawer balances, room status reports and other operational tasks.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Vashon High School
St Louis, MO05-2012
Skills
- Data Entry
- Customer Service
- Call logging
- Multitasking
- Teamwork
- 60 WMP typist
- Strong verbal communication
Affiliations
shopping
music
family
Timeline
Customer Care Representative
Spectrum
08.2022 - Current
Customer Service Representative
Express Scripts
02.2020 - 08.2022
Front Desk Customer Service Representative
Marriott
01.2018 - 02.2019
Vashon High School