Microsoft Teams
Alexa Trovillion
Mesa,United States
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Business Performance Business Analyst II
Crown Castle
Chandler, AZ
11.2020 - Current
- Identified, analyzed and implemented improvement opportunities.
- Made data-driven recommendations to organization to improve customer experience and business performance.
- Identified and researched inefficiencies and inaccuracies in processes and procedures.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
Site Acquisition Specialist
Crown Castle
Chandler, AZ
03.2018 - 11.2020
- Previously organized processes to allow for work share across several markets
- Reduced costs, variance hearings, and cycle time by building relationships with jurisdictions along with educating and advocating for Crown's rights through federal relevant state law.
- Consistently striving to improve processes to maximize efficiencies
- Responsible for managing accurate forecasting by utilizing PMT, communicating with internal partners, and proactively obtaining all gating items for submittals
- Maintained open communication by presenting regular updates on project status to internal customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Project Coordinator, Real Estate
Crown Castle
Chandler, AZ
06.2017 - 03.2018
- Prepared application packages to facilitate submissions for Site Acquisition
- Checkbook manager for former WTA Site Acquisition Team.
- Assisted with monthly checkbook reconciliation to minimize risk and errors
- Tracked project deliverables, set project milestones and assigned tasks via project management tool
- Reported and documented weekly status review for Project Managers.
- Scheduled meetings, created agendas, drafted excellent meeting notes to disseminate key points to team
- Created purchase orders and processed invoices from external vendors and legal counsel
- Evaluated project scope, construction drawings, building permits, and zoning approvals to actualize tasks and issue NTP
- Created closeout packages for project financials
Business Development Manager
Digital Masters Dental Studio
Phoenix, AZ
07.2016 - 06.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration and market expansion
- Negotiated and closed long-term agreements with new clients in assigned territory
- Reached out to potential customers via telephone, email and in-person inquiries
- Represented company and promoted products at conferences and trade association meetings
- Successfully developed quality control program to meet customer expectations while maintaining profitable margins
Office Manager
Robert J Brown DDS
Gilbert, AZ
06.2009 - 09.2015
- Maintained computer and physical filing systems
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Education
Transfer Path - General Studies
Chandler-Gilbert Community College
ChandlerSkills
- Consultative Sales Approach
- Customer Feedback
- Continuous Improvement
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Change Management Process
Software
MS Office Suite
Smartsheet
Timeline
Business Performance Business Analyst II
Crown Castle
11.2020 - Current
Site Acquisition Specialist
Crown Castle
03.2018 - 11.2020
Project Coordinator, Real Estate
Crown Castle
06.2017 - 03.2018
Business Development Manager
Digital Masters Dental Studio
07.2016 - 06.2017
Office Manager
Robert J Brown DDS
06.2009 - 09.2015
Transfer Path - General Studies
Chandler-Gilbert Community College
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