Attania Edwards
East Hartford,CT
Summary
I am a highly organized and diligent person with great interpersonal communication skills. I am a team player looking for a position in a people oriented organization, where I can use my skills and qualifications to add great value to your organization.
Overview
7
7
years of professional experience
Work History
Credential Officer
Gardsman Limited
07.2022 - 08.2024
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Inspecting Identification cards and boarding passes to verify that passengers have valid entry documents.
- Ensured correct date/flight number and passenger name matches on boarding pass.
Front Desk Agent
Kaz Kreol Beach Lodge
08.2019 - 09.2021
- Multitasking; processing reservations by email, telephone, Fax and followed up with Reservation's Department .
- Implemented marketing and promotional initiatives to increase occupancy.
- Developed and maintained positive relationships with guests for satisfaction.
- Communicate with housekeeping staff to verify service and maintenance of hotel standards.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Practical Nurse (First Responder)
Lifeline Medical Ambulance Service
11.2017 - 02.2018
- Working alongside doctors and emergency personnel to transfer patients to the hospital during the Covid Pandemic
- Stabilizing on a backboard and other bracing equipments for safe transportation.
- Emergency wound care for cleanliness and protection .
- Provided emotional support to patients during times of stress or crisis, fostering resilience and coping skills for long-term success in recovery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients complete bathing, dressing and eating.
Education
Security Training Certificate
MICAD LIMITED
Ocho Rios Ja05-2020
Front Office And Computer Studies
ST.Monica's College
Ocho Rios Ja07-2019
Nursing
Career Academy of Professional Studies
Ocho Rios Ja07-2015
High School Diploma
Ocho Rios High School
Milford Rd Ocho Rios Ja07-2012
Skills
- Excellent communication skills
- Customer service
- Leadership and team work
- Time Management
- Critical Thinking
- Expertly manages difficult situations
- Organized and Hardworking
Timeline
Credential Officer
Gardsman Limited
07.2022 - 08.2024
Front Desk Agent
Kaz Kreol Beach Lodge
08.2019 - 09.2021
Practical Nurse (First Responder)
Lifeline Medical Ambulance Service
11.2017 - 02.2018
Security Training Certificate
MICAD LIMITED
Front Office And Computer Studies
ST.Monica's College
Nursing
Career Academy of Professional Studies
High School Diploma
Ocho Rios High School