Nykerra Asberry
Waynesboro,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Identity Credential Specialist I
Department of Driver Services
Augusta, GA
03.2025 - Current
- Analyzed customer needs and recommended appropriate products or services
- Assisted in developing strategies to increase customer satisfaction levels.
- Reviewed documents for accuracy prior to submission or publication.
Production Associate
Georgia-Pacific
Augusta, GA
02.2025 - 04.2025
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Used equipment properly to avoid workplace hazards or injuries.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
Customer Service Representative
Arise Platform
Waynesboro, GA
09.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Plant Operator
Ingevity
Waynesboro, GA
11.2021 - 09.2024
- Independently operated production line machinery and control systems, ensuring efficient operation and adherence to production targets
- Demonstrated strong troubleshooting skills by identifying and resolving production line equipment malfunctions, minimizing downtime
- Maintained a high level of safety and quality by adhering to strict standard operating procedures.
Supervisor Trainee
Walmart
Sandersville, Georgia
04.2019 - 09.2021
- Achieved sales delivery and demonstrated exceptional customer service proficiency.
- Assisted customers with selecting cakes, placing deli orders, or locating produce.
- Maintained the area in a clean, orderly, and customer-ready condition.
- Handled and prepared fresh foods while upholding high standards of cleanliness, safety, and quality.
- Assisted customers in fulfilling orders and locating their items, maintaining a positive demeanor even during busy periods in the store.
- Remained standing for extended periods while efficiently and accurately processing customer checkouts.
- Responded to customer inquiries and assisted with their needs
- Assisted associates throughout the store as needed.
Education
Bachelor Of Science - Health Care Administration
Georgia Southern University
Statesboro, GAAssociate Degree - Sociology
East Georgia State College
Swainsboro, GA12.2019
High School Diploma - undefined
Washington County High School
Sandersville, GA05.2016
Skills
- Equipment Inspection
- Excellent hand-eye coordination
- Quality Assurance
- Standard Operating Procedures
- Process Improvements
- Safety Inspections
- Customer Service
- Organizational Skills
- Team Collaboration
- Professionalism
- Problem-Solving
- Effective Communication
- Professional and Courteous
- Continuous Improvement
Timeline
Identity Credential Specialist I
Department of Driver Services
03.2025 - Current
Production Associate
Georgia-Pacific
02.2025 - 04.2025
Customer Service Representative
Arise Platform
09.2024 - 02.2025
Plant Operator
Ingevity
11.2021 - 09.2024
Supervisor Trainee
Walmart
04.2019 - 09.2021
Associate Degree - Sociology
East Georgia State College
High School Diploma - undefined
Washington County High School
Bachelor Of Science - Health Care Administration
Georgia Southern University