Attina Haynes
Jensen Beach,FL
Summary
Analytical Customer Care professional skilled in data management, contract auditing, and account lifecycle administration. Managed master records across platforms, including JD Edwards and FSM. Handled high-volume workflows, processed account closures, and executed financial adjustments to ensure database integrity and eliminate billing discrepancies.
Overview
14
14
years of professional experience
Work History
Customer Care Representative (CCR)
NuCO2
Stuart, FL
02.2026 - Current
- Review, research, and execute high-accuracy adjustments on customer invoices to resolve billing issues and maintain immaculate financial ledgers.
- Coordinate and streamline team email queues (CCR and OOB channels), ensuring prompt, professional communications and seamless electronic document indexing.
- Balance client-facing queue demands with intensive data management and operational analysis projects under minimal supervision.
- Successfully transitioned to leveraging JD Edwards for account auditing, record verification, and complex data tracking.
- Selected to manage critical offline account workflows, utilizing FSM, 360, and Microsoft Office to audit and process Out of Business account cases.
Customer Representative
The Home Depot
Jensen Beach, FL
04.2013 - Current
- Managed complex sales entries, inventory reconciliation, and tracking data using store database and register systems.
- Coordinated specialized customer orders and audited item specifications to eliminate supply chain and processing errors.
- Navigated high-intensity operational environments, achieving 95% efficiency and resolution rate for account issues.
Management Trainee
Enterprise Rent-A-Car
Stuart, FL
12.2021 - 04.2024
- Conducted fleet inventory audits daily, ensuring quality control, system accuracy, and asset availability.
- Utilized Microsoft Excel and Word for high-volume data entry and file organization, streamlining administrative document preparation.
- Conducted 5 to 8 rigorous fleet inventory audits per day to guarantee quality control, system accuracy, and asset availability.
- Maintained data integrity for rental contracts of 30 to 45 clients daily, ensuring compliance with corporate policies and verification rules.
Jewelry Consultant
Kay Jewelers
Jensen Beach, FL
05.2017 - 03.2020
- Managed inventory audits and organized merchandise records to maintain compliance with loss prevention benchmarks.
- Exceeded credit card application tracking goals by 75% through accurate data intake and secure document handling.
- Advised customers on bridal collections, fashion jewelry, and gift selections.
- Presented Kay Jewelers merchandise using product knowledge and styling suggestions.
- Processed sales, returns, and special orders through point-of-sale systems.
Education
Bachelor of Business Administration (B.B.A.) - Business Administration
Indian River State College
Fort Pierce, FLAssociate Degree - Journalism
Indian River State College
Fort Pierce, FLSkills
- Invoice adjustments
- Billing accuracy
- Billing reconciliation
- Account auditing
- Data integrity management
- JD Edwards
- Systems & Software: Proficient in JD Edwards, FSM, 360, Microsoft Office Suite (Excel, Word), WordPress, and Canva
- Digital communication management
Timeline
Customer Care Representative (CCR)
NuCO2
02.2026 - Current
Management Trainee
Enterprise Rent-A-Car
12.2021 - 04.2024
Jewelry Consultant
Kay Jewelers
05.2017 - 03.2020
Customer Representative
The Home Depot
04.2013 - Current
Bachelor of Business Administration (B.B.A.) - Business Administration
Indian River State College
Associate Degree - Journalism
Indian River State College