Janea Scales
Columbus
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2
2
years of professional experience
Work History
Customer Care Representative (CCR)
Teleperformance
Columbus, OH
- Provided exceptional customer service by promptly addressing inquiries, resolving complaints, and assisting with product and service information
- Effectively managed a high volume of incoming calls and emails, ensuring timely responses and accurate documentation of customer interactions
- Collaborated with cross-functional teams to troubleshoot and escalate technical issues, resulting in prompt resolution and customer satisfaction
- Consistently met and exceeded performance metrics, including average handling time, first call resolution, and customer satisfaction ratings
- Proactively identified opportunities to improve customer care processes and implemented solutions to enhance overall service delivery
Customer Service Representative
Job and Family Services
Columbus, OH
- Assisted clients with applying for various government assistance programs, such as SNAP, Medicaid, and TANF, by providing detailed information and guidance throughout the application process
- Addressed inquiries and resolved concerns from clients regarding eligibility requirements, benefits, and application status in a timely and professional manner
- Collaborated with social workers, counselors, and other professionals to ensure clients received comprehensive support and referrals to additional services as needed
- Maintained accurate records of client interactions, applications, and case notes to track progress and ensure compliance with agency guidelines and regulations
- Participated in training sessions and workshops to stay updated on changes in policies, procedures, and resources available to assist individuals and families in need
Customer Service Representative
RDI Inc
Columbus, OH
- Provided exceptional customer service to clients of RDI Inc, addressing inquiries, resolving issues, and ensuring overall satisfaction
- Managed high volume of incoming calls and emails from customers, effectively prioritizing and resolving issues in a timely manner
- Utilized company CRM system to accurately document and track customer interactions, ensuring all information is up-to-date and accessible
- Collaborated closely with cross-functional teams including Sales, Marketing, and Operations to deliver seamless customer support and resolve complex issues
- Proactively identified opportunities to improve customer experience and recommended solutions to enhance processes and efficiency in customer service operations
Customer Service Representative
CVS
12.2024 - 01.2026
- Provided exceptional customer service, resolving inquiries efficiently and fostering a welcoming environment for all clients.
- Assisted clients in completing and scheduling appointments.
- Responded to inquiries via phone regarding clients insurance abs coverage details.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained accurate records of client interactions and service requests.
Correctional Officer
Alvis
Columbus, OH
01.2024 - 12.2024
- Efficiently managed client check-ins and check-outs, ensuring accurate processing and adherence to facility protocols while maintaining a welcoming environment
- Conducted thorough security procedures, including pat-downs and walk-throughs, to uphold safety standards and prevent contraband entry
- Administered and monitored urine drug screenings with precision, ensuring compliance with facility regulations and maintaining confidentiality
- Performed routine room inspections and checks, identifying and addressing potential safety hazards to ensure a secure and orderly environment
- Provided and monitored prescribed medications as per medical guidelines, accurately documenting administration and responding to any client medication needs or concernsImplemented comprehensive safety protocols, significantly reducing incidents and enhancing overall facility security.
Education
High School Diploma - undefined
The Academy for Urban Scholars
Stna Certification - Stna
The Academy for Urban Scholars
Skills
Customer Service
Data Entry
Security and Surveillance
Crisis Intervention
Empathy and Patience
Problem Solving
Medication Administration
Time Management
Attention to Detail
Technical Proficiency
High Call Volume
Task Management
Sales
Timeline
Customer Service Representative
CVS
12.2024 - 01.2026
Correctional Officer
Alvis
01.2024 - 12.2024
Customer Care Representative (CCR)
Teleperformance
Customer Service Representative
Job and Family Services
Customer Service Representative
RDI Inc
High School Diploma - undefined
The Academy for Urban Scholars
Stna Certification - Stna
The Academy for Urban Scholars