Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

STARLET JONES

Detroit,MI

Summary

Highly motivated Customer Care Representative with 15 years of experience in providing exceptional customer service. Possess excellent communication and problem-solving skills with a proven ability to build strong customer relationships.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Successful CSR with 8 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

10
years of professional experience

Work History

Conduent State Healthcare

Customer Care Representative (CCR)
07.2024 - Current

Job overview

  • Prepared customer service reports for management review
  • Managed customer service inquiries and complaints in a timely manner
  • Successfully handled over 500 customer inquiries and complaints in a timely and professional manner
  • Participated in customer service training programs
  • Maintained customer service database and updated customer records
  • Responded to customer inquiries via phone, email, and chat
  • Handled customer escalations with professionalism and tact
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Coyote Logistics LLC

Dispatcher (Dispatch)
10.2020 - 06.2024

Job overview

  • Monitored drivers for compliance with safety protocols and DOT regulations
  • Tracked vehicles and provided updates to customers regarding delivery status
  • Generated reports on dispatch activities and driver performance
  • Entered and maintained data in the dispatch system to ensure accuracy of deliveries
  • Utilized problem-solving skills to resolve customer and driver issues
  • Maintained a safe working environment for all drivers and dispatchers
  • Managed customer accounts and updated customer information as needed
  • Ensured compliance with DOT regulations and safety protocols
  • Directed dispatching, routing, and tracking of numerous fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.

Kimco Cleaning

Janitor Custodian
01.2015 - 03.2021

Job overview

  • Performed heavy and light cleaning, including mopping, sweeping, glass-cleaning, and dusting as the school's only janitor
  • Followed all company policies and procedures
  • Assisted in the setup and breakdown of office events
  • Performed general maintenance tasks around the building to maintain daily cleanliness and safety for students and faculty
  • Kept accurate inventory of cleaning supplies
  • Maintained all aisle way floors in manufacturing plant by operating a walk-behind floor scrubber
  • Removed trash and recyclables from office spaces
  • Performed routine maintenance checks on cleaning equipment
  • Maintained floor cleaning and waxing equipment.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.

Education

KETTERING HIGH SCHOOL
Detroit, MI

High School Diploma from General studies
06.2000

University Overview

Skills

  • Time Management
  • Attention to Detail
  • Active Listening
  • Customer Service
  • Empathy
  • Quality Assurance
  • Computer Literacy
  • Communication Skills
  • Problem-Solving
  • Flexibility
  • Process Improvement
  • Patience
  • Knowledge of CRM
  • Organization
  • Multi-tasking
  • Professionalism
  • Telephone Etiquette
  • Documentation Skills
  • Positive Attitude
  • Call logging
  • Custom order management
  • Email correspondence
  • Billing coordination
  • Complaint handling
  • Task prioritization
  • Inbound customer service
  • Time management
  • Quality assurance

Timeline

Customer Care Representative (CCR)
Conduent State Healthcare
07.2024 - Current
Dispatcher (Dispatch)
Coyote Logistics LLC
10.2020 - 06.2024
Janitor Custodian
Kimco Cleaning
01.2015 - 03.2021
KETTERING HIGH SCHOOL
High School Diploma from General studies
STARLET JONES