Delores Doolin
Athens
Summary
Dynamic customer care professional with extensive experience at Maximus Call Center, excelling in conflict mediation and issue resolution. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept in navigating complex inquiries while maintaining meticulous documentation and collaboration with team members to improve service quality.
Overview
9
9
years of professional experience
Work History
Customer Care Representative (CCR)
Maximus Call Center
Athens
03.2021 - Current
- I help people with TANF Medicaid snap and other Texas Health and human services,I work 10 hours a day,I answer questions regarding eligibility and benefits
- Handled customer inquiries via phone, ensuring clarity and understanding.
- Resolved issues efficiently by utilizing company systems and procedures.
- Documented customer interactions accurately in the database for future reference.
- Collaborated with team members to improve service response times and quality.
- Answered customer inquiries over the phone and via email.
- Escalated complex issues to supervisors for further resolution when necessary.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Provided accurate, valid, and complete information to customers.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Assisted customers in navigating through website features and functions to locate desired information or products.
Assembly
Biometric
Athens
06.2018 - 04.2020
- I assembled utero stents I packaged them and I made them I did all kinds of jobs that pertain to the stents at biometrics
Cook head chef
Arabella of Athens
Athens
03.2016 - 12.2018
- I was head chef of a retirement home kitchen I did dishes unloaded the truck I cooked I clean I managed temperatures I prepared menus I prepared food and I greeted the residents that were there I cleaned
Education
Criminal Justice - Associates
Everest College
Phoenix, AZ05-2015
GED -
Athens Adult Learning Center
Athens Texas01-1998
Skills
- Assembly
- Manufacturing
- Packaging
- Quality Inspection
- Cooking computers housekeeping
- Food Production
- Food Preparation
- Quality Control
- Kitchen Experience
- Microsoft Word
- Human Resources
- Cold Calling
- Troubleshooting
- Customer service
- Benefit eligibility
- Conflict mediation
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Inquiry handling
- Active listening
- Fast-paced environment adaptation
- Call logging
- Time management
- Issue resolution
Custom
Authorized to work in the US for any employer
Timeline
Customer Care Representative (CCR)
Maximus Call Center
03.2021 - Current
Assembly
Biometric
06.2018 - 04.2020
Cook head chef
Arabella of Athens
03.2016 - 12.2018
Criminal Justice - Associates
Everest College
GED -
Athens Adult Learning Center
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