Candace Middleton
Customer Service
Waco,TX
Summary
Customer Service Representative with a strong history of meeting and exceeding customer expectations,
now looking for new opportunities.
Overview
3
3
years of professional experience
Work History
Customer Care Representative (CCR)
Miracle Ear
06.2026 - Current
- Conducting outbound and inbound calls with existing and prospective clients to schedule appointments with licensed Hearing Care Professionals.
- Act as the first point of contact for customers engaged through multiple marketing channels, including email, website inquiries, and mail campaigns.
- Schedule follow-up appointments and manage patient records using internal software to ensure consistent patient care.
- Drive marketing campaigns by effectively managing a combination of 700 inbound and outbound calls monthly.
- Type accurate while listening attentively to clients on the phone.
- Achieve high QA scores by applying active listening techniques during every patient call.
- Exceed monthly KPI targets by 8-10% through consistent adherence to service protocols.
Server
Chick-fil-A
10.2024 - 03.2026
- Used point-of-sales systems to accurately take orders in a timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring stations were prepared for seamless service transitions.
- Received, unpackaged and stored incoming food deliveries.
- Supported kitchen staff in daily operations, including prep work, cooking, and dishwashing as needed.
- Anticipated needs and resolved problems to keep customers happy.
Customer Service Representative
Larosa's Inc.
06.2023 - 05.2024
- Managed customer calls efficiently in a fast-paced call center environment.
- Assisted the monthly average of 600+ customers in the purchase of food menu items.
- Informed customers of promotions and special offers to increase sales.
- Handled customer inquiries, payments and service requests.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma -
Oak Hills High School
Cincinnati, OH05-2022
Skills
- Active listening
- HIPAA compliance
- Fast learner
- Cash handling
- Call management
- Fast typing
Timeline
Customer Care Representative (CCR)
Miracle Ear
06.2026 - Current
Server
Chick-fil-A
10.2024 - 03.2026
Customer Service Representative
Larosa's Inc.
06.2023 - 05.2024
High School Diploma -
Oak Hills High School