Attra Harvey
Spring,TX
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant
Primetime Nursing
09.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Customer Service Representative
CVScaremark
06.2019 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
Customer Service Supervisor
WellCare
05.2016 - 06.2019
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Service Representative
Blue Shield
02.2014 - 05.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained detailed and accurate records between multiple databases and programs.
Education
No Degree - Information Technology
Strayer University
Raleigh, NC09.2023
High School Diploma -
Fairfield Central High School
Winnsboro, SC05.2004
Skills
- Efficient and Reliable Team Player
- Trustworthy Companion
- Meal Planning
- Documenting Behaviors
- Bed Transfers
- Patient Assessments
- Product Promotion
- Training Development Aptitude
- Microsoft Excel
- Report Preparation
- Quality Assurance Controls
- Money Handling Abilities
- Call Monitoring
- Performance Management
- Job Assignments
- Customer Service Management
Timeline
Certified Nursing Assistant
Primetime Nursing
09.2022 - Current
Customer Service Representative
CVScaremark
06.2019 - 08.2022
Customer Service Supervisor
WellCare
05.2016 - 06.2019
Customer Service Representative
Blue Shield
02.2014 - 05.2016
No Degree - Information Technology
Strayer University
High School Diploma -
Fairfield Central High School