Atul Ganguly
Norristown,PA
Summary
Results-driven Connectivity Account Manager with over 30 years of experience at Quest Diagnostics. Proven track record of enhancing customer satisfaction, improving team performance, and managing technical support operations. Skilled in overseeing large-scale technology projects and aligning IT strategies with business goals.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Connectivity Account Manager - East Region
Quest Diagnostics, Inc.
Secaucus, NJ
04.2015 - Current
- Oversaw connectivity requirements and supported multiple health systems in the East region, including ACOs and HIEs.
- Leveraged advanced technical skills to solve intricate issues.
- Delivered consistent updates on connectivity initiatives to Sales Directors and Health System Business Directors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided leadership and guidance for sizeable customer connectivity ventures.
- Provided connectivity facilitation to business partners for all connectivity needs.
- Recommended effective connectivity strategies based on complex scenarios.
- Cultivated strong professional relationships with stakeholders to address business priorities and IT concerns effectively.
- Facilitated communication between senior management, customers, and IT teams to address project challenges.
- Worked with IT teams to articulate and understand business needs clearly.
Manager, MyQuest Mobile App and Portal Team
Quest Diagnostics
West Norriton, PA
02.2013 - 03.2015
- Directed support operations for a remote analyst team addressing issues encountered by one million-plus MyQuest platform users.
- Built and sustained effective partnerships with cross-functional IT teams.
- Developed standard operating procedures and training materials.
- Engaged with IT departments to optimize service quality, achieving a 30% reduction in delivery backlog.
- Directed UAT processes and managed regression testing for Patient Portal updates.
- Analyzed calls and performance metrics to identify and implement best practices during service reviews.
- Functioned as an escalation liaison to address and manage patient issues.
- Engaged in direct conversations to align with customer expectations.
Manager, National Bridge Support Team
Quest Diagnostics
West Norriton , PA
06.2009 - 03.2015
- Led a team of remote analysts delivering technical support to stakeholders and customers.
- Supported 10,000+ demographic connections between Quest Diagnostics and their customers, including inbound DFT, ADT feeds, and direct HUB connections to the Quest Diagnostics backbone.
- Assisted Implementation team in setting up over 100 demographic connections monthly.
- Fostered strong collaboration with vendor support teams across internal and external stakeholders.
- Worked directly with the SLT and Help Desk management team to coordinate resources.
- Coordinated large-scale national projects with cross-departmental teams.
- Executed coordination and management of UAT and regression testing processes for Care360.
Sr. Business Systems Analyst, National Bridge Team
Quest Diagnostics
West Norriton, PA
06.2006 - 06.2009
- Delivered remote technical assistance for Care360 clients on over 10,000 bridge implementations nationwide.
- Supported national implementations, covering HUB/PMS interfaces and ASCII data uploads.
- Provided remote technical support to onsite field technicians for all Care360 bridge implementations, including installation and support for IPSEC and PPTP VPN tunnels, in support of demographic bridge installations.
- Served as the single point of contact for all existing Ellkay bridge support, including tracking all support costs and invoice payments for Ellkay support on a national level.
- Achieved several recognitions for excellence in customer service.
- Contributed to a variety of national projects as well as pilot programs.
- Executed user acceptance testing (UAT) and regression tests for Care360 updates.
Client Systems Analyst and Bridge Coordinator
Quest Diagnostics
Horsham, PA
02.2003 - 06.2006
- Trained clients on Care360 features.
- Conducted client visits for training, equipment implementation, and problem resolution.
- Managed the implementation of HL7 result interfaces, demographic bridges, and ASCII data uploads for Quest Diagnostics customers.
- Created training documentation for field technicians performing on-site network, hardware, and software installation.
- Implemented SSL, API, TCP/IP, and VPN connections to facilitate interfaces.
- Facilitated coordination of network connectivity between vendors and customer IT teams.
Staff Cytotechnologist
Quest Diagnostics
Horsham, PA
05.1989 - 02.2003
- Under general supervision, I examined microscopically and interpreted gynecologic and non-gynecologic slides for infectious, reactive/reparative, and abnormal cells. Referred appropriate cases for hierarchical review.
- Maintained familiarity with CLIA regulations, as applicable to cytology.
- Ensured specimen integrity during examination process.
- Entered data directly into laboratory information system as needed.
- Maintained confidentiality of patient test results in accordance with HIPAA regulations.
- Documented mandatory quality control processes.
Network Administrator (Part-time)
Gate 1 Travel
Glenside, PA
09.2000 - 09.2001
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
- Created accounts and configured hardware to support onboarding process for new hires.
- Worked closely with end users to solve problems related to hardware and software
- Performed routine troubleshooting and network monitoring.
- Installed and supported hardware and software for desktops, servers, and printers.
- Managed employee access, security roles and permissions.
Education
Diploma in Network Engineering Technology Administration -
Computer Learning Center
Plymouth Meeting, PA09-2000
Bachelor of Science - Cytotechnology
Thomas Jefferson University
Philadelphia, PA05-1989
Skills
- TCP/IP Network Management
- Proficient in the Windows OS platform, LAN/WAN architecture, Novell NetWare 4x, and MSSQL
- Technical Desktop Support
- Server Administration
- Microsoft Office Suite: Excel, Word, Access
- Project Management Fundamentals
- Strong Relationship Management Skills
- Effective Problem-Solving Ability
Certification
- American Society for Clinical Pathology - certified Cytotechnologist
- Microsoft Certified Systems Engineer
- Certified Novell Administrator
- Comptia A+ Hardware Certification
Timeline
Connectivity Account Manager - East Region
Quest Diagnostics, Inc.
04.2015 - Current
Manager, MyQuest Mobile App and Portal Team
Quest Diagnostics
02.2013 - 03.2015
Manager, National Bridge Support Team
Quest Diagnostics
06.2009 - 03.2015
Sr. Business Systems Analyst, National Bridge Team
Quest Diagnostics
06.2006 - 06.2009
Client Systems Analyst and Bridge Coordinator
Quest Diagnostics
02.2003 - 06.2006
Network Administrator (Part-time)
Gate 1 Travel
09.2000 - 09.2001
Staff Cytotechnologist
Quest Diagnostics
05.1989 - 02.2003
Diploma in Network Engineering Technology Administration -
Computer Learning Center
Bachelor of Science - Cytotechnology
Thomas Jefferson University
Similar Profiles
Tonia Grant-WareTonia Grant-Ware
Senior Patient Services Supervisor at Quest Diagnostics, Inc.Senior Patient Services Supervisor at Quest Diagnostics, Inc.
Lisa RodriguezLisa Rodriguez
Sr. Employee Relations Partner at Quest Diagnostics, Inc.Sr. Employee Relations Partner at Quest Diagnostics, Inc.
Brian GilleaseBrian Gillease
Forensic Scientist 3 at Quest Diagnostics, Inc.Forensic Scientist 3 at Quest Diagnostics, Inc.
Esperanza EscuderoEsperanza Escudero
Home Care Aide at MILES Community Care ServicesHome Care Aide at MILES Community Care Services
Tyrell TaylorTyrell Taylor
Behavioral Health Worker at Community Council Health SystemsBehavioral Health Worker at Community Council Health Systems