Gina Knight
San Antonio,TX
Summary
Results-driven professional with over 10 years of experience in customer service, technical support, and account management. Skilled in troubleshooting, problem-solving, and working with a wide range of software tools and programs. Experienced in real estate, IT, and database administration with strong communication and organizational abilities. Holds an active TX Real Estate License and CompTIA certifications.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Account Manager (Western Region)
Runbeck Election Services
10.2019 - 03.2022
- Provided technical support and customer service to clients in the field
- Diagnosed issues, conducted repairs, and maintained technical equipment
- Managed client relationships and coordinated services to ensure satisfaction
Desktop Support Specialist
Runbeck Election Services
08.2017 - 10.2019
- Troubleshot and resolved complex technical issues for desktop hardware and software
- Collaborated with the technology team to ensure smooth system operations
- Administered access controls and provided user support for the organization’s networks
Database Administrator
Capital Group
05.2016 - 07.2017
- Managed Oracle database administration, improving retirement plan processing efficiency
- Conducted routine maintenance and optimized database performance
Help Desk Technician (Tier II)
Petco Corporate
03.2013 - 06.2015
- Provided support for LAN, WAN, and Internet systems
- Assisted with MySQL development and Linux updates
- Resolved website performance issues for recruiting platforms
Inbound Customer Service Representative
West Business Management - Bank of America
07.2011 - 02.2013
- Handled escalated customer inquiries related to mortgage accounts and foreclosure processes
- Researched billing discrepancies and misapplied payments
Signal & Systems Support Specialist
United States Army
09.2008 - 04.2012
- Installed, maintained, and troubleshot communication equipment
- Implemented security protocols to safeguard information systems
Education
Bachelor of Science - Accounting And Business Management
Southern New Hampshire University
Online05.2027
Texas Real Estate License -
Northwest Vista College
San Antonio, TX08.2023
Skills
- Microsoft Office 365
- Desktop Support
- Database Administration (Oracle, MySQL)
- Active Directory
- CompTIA Security
- Network
- SFTP
- Citrix
- TCP/IP
- VPN
- Azure
- PowerShell
- Google Suite
- Salesforce
- Communication
- Client Relations
- Account Management
- Property Management
- Negotiation
- Time Management
- Organizational Skills
- Supervisory Experience
- Administrative Support
Certification
- Texas Real Estate License, 01/01/23, 12/31/25
- CompTIA Security+
- CompTIA Network+
- Secret Clearance
Military Service
United States Army, E-3, Retired
Timeline
Field Service Account Manager (Western Region)
Runbeck Election Services
10.2019 - 03.2022
Desktop Support Specialist
Runbeck Election Services
08.2017 - 10.2019
Database Administrator
Capital Group
05.2016 - 07.2017
Help Desk Technician (Tier II)
Petco Corporate
03.2013 - 06.2015
Inbound Customer Service Representative
West Business Management - Bank of America
07.2011 - 02.2013
Signal & Systems Support Specialist
United States Army
09.2008 - 04.2012
Texas Real Estate License -
Northwest Vista College
- Texas Real Estate License, 01/01/23, 12/31/25
- CompTIA Security+
- CompTIA Network+
- Secret Clearance
Bachelor of Science - Accounting And Business Management
Southern New Hampshire University
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